Banquet Server - Wilmington Convention Center

POSITION:              Banquet Server

DEPARTMENT:      Food and Beverage

REPORTS TO:        Food and Beverage Manager

FLSA Status:          Part-Time/Hourly / Non-exempt

LEGENDS GLOBAL 

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.  

Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues.  

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.  

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. 

Managed by Legends Global, the Wilmington Convention Center – the largest convention center on the North Carolina coast – is a one-of-a-kind downtown waterfront venue with flexible, LEED-certified spaces, modern amenities, and a dedicated team for logistics, catering, and audio visual. 

THE ROLE

The Server is responsible for providing the highest degree of professional catering service to guests of the Wilmington Convention Center with the goal of achieving customer satisfaction and retention.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Pre-Event Duties

• Attend pre-function meetings for briefing of event details.
• Assist with the preparation and set-up of event rooms as needed.
• Prepare tables with place settings as instructed.
• Assist in any and all side work including but not limited to cleaning and filling salt and pepper containers, sugar dishes, and creamers; collecting banquet equipment such as flatware, china, glassware, and serving pieces; and preparing garnishes, beverages, condiments, and breads.

Event Service Duties

• Always provide friendly and courteous guest services.
• Remain at assigned station(s) and perform duties according to each event.
• Report any guest concerns and/or complaints to the Banquet Captain or the Food and Beverage Manager.

Post-Event Duties

• Breakdown tables and banquet equipment.
• Clean and return serving pieces to proper storage area.

Other Duties

• Report to work in proper uniform according to scheduled time.
• Adhere to strict grooming standards and policies as defined by WCC.
• Maintain the front and back of the house in a clean and orderly fashion.
• Provide guidance and support to the temporary staff assigned to an event.
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES    

This position does not have any supervisory responsibilities. May receive work directions and assignments from Banquet Captains.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE  

• High School Diploma or GED.
• Minimum of 1 year of work experience in a food and beverage environment providing direct customer service with guests.
• Knowledge of catering services and terminology.

SKILLS AND ABILITIES

• Ability to work well with other team members.
• Strong guest services skills.
• Ability to receive and carry out instructions in a timely manner.
• Attention to detail skills.
• Ability to function in a fast-paced environment.

OTHER QUALIFICATIONS 

• Available to work irregular hours, including nights and weekends.
• Ability to acquire ServSafe Food Handler Certification within 6 months of employment.

WORKING CONDITIONS