Pharmacy Account Manager

Description

Developing and sustaining solid relationships with pharmacy clients while addressing and resolving client issues by being the primary point of contact for all Nuvem products. 

• Responsible for managing the pharmacy accounts ensuring that we provide the highest level of customer service and attentiveness to our pharmacy’s
• Develop ongoing account relationships and serve as the key contact with assigned pharmacies to understand their 340B program, concerns and other pertinent data to develop clear service solutions
• Establishes and maintains high-level relationships with the pharmacy’s, understanding their needs and ensuring our services align with those needs
• Remain current on knowledge of Nuvem’s products, and services
• Stay up to date on knowledge of issues within the industry, and changing regulation (340B guidance)
• Proactively report on findings for data anomalies to the appropriate team members and advise on next steps for resolution
• Use primary client management toolset to manage and document all pharmacy interactions and projects as assigned
• Respond timely and completely to pharmacy’s, ensuring our service level standards are achieved
• Support and promote the Nuvem performance standards and values through positive interactions with both internal and external stakeholders on a regular basis
• Multi-task managing a book of business while serving as the subject matter experts for the pharmacies
• Analyze Pharmacy Performance (i.e., capture rates, dispensing fees, inventory management, purchase order monitoring, etc.) and collaborate with Covered Entity Account team to resolve issues
• Coordinating with applicable parties related to performance, reprocessing efforts, special projects, etc.
• Promptly respond to service failures, resolves issues, and escalates concerns as appropriate
• Evaluate, assess, and analyze the data necessary to provide solutions to the client’s particular business/technical needs
• Other duties as needed

 “Nuvem provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, creed, religion, sex, gender, gender identity, gender expression, national origin, ancestry, age, physical or medical disability, medical condition, marital status, sexual orientation, military and/or veteran status, or any other basis prohibited by applicable state or federal law.” 

Requirements

Education & Skills:

• BS and/or pharmacy experience preferred
• Ability to multi-task and effectively handle multiple pharmacy clients at one time

Experience:

• 2+ years 340b experience required

Physical Requirements:

• Sitting for long periods of time
• Fine motor skills – repetitive hand motions via keyboard/phone
• Ability to hear, write, and speak effectively
• 20% travel, may be required

EEO

Salary Description $50,000.00 - $75,000.00