Epic Principal Trainer (Cadence/Prelude)

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

 

Patient Revenue Management Organization

Pursue your passion for caring with the Patient Revenue Management Organization, which is the fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions for Duke Health.

 

PRMO Learning Center Departmental Job Description

Epic Principal Trainer [Cadence / Prelude]

Epic Training Specialist, Job Code: 5558; Job Level: F3

A little about us:

The Mission of the PRMO is delivering quality service by enhancing the patient experience, providing financial security, and preserving Duke’s reputation and mission of advancing health together.

Our Vision is to be recognized as a world class innovative revenue cycle organization that values our people, patients and performance.

Established in 2001, Patient Revenue Management Organization (PRMO) is a fully integrated, centralized revenue cycle organization supporting all of Duke Health, including Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, Duke Health Lake Norman, Duke Health Integrated Physician Practice and Duke Primary Care.

The PRMO focuses on streamlining the revenue cycle through enhanced management of scheduling, registration, coding, HIM operations, billing, collections, cash management, and customer service.

Work Location:

This role is classified as remote; however, residency within the Raleigh–Durham area or surrounding region is a condition of employment for all PRMO Learning Center team members. Team members must be able to report in person routinely on a rotational basis and periodically as a full team, in response to departmental and organizational business needs within the Duke University Health System.

Condition of Employment:

• Residency within the Raleigh–Durham area or surrounding region is a condition of employment.
• Epic certification(s) aligned to the role must be successfully obtained within six (6) months of hire.
• Certification(s) must be actively maintained through Epic’s formal recertification process for the duration of employment in the Epic Training Specialist position.

 

 

You will:

• Facilitate live and virtual courses for Cadence (Scheduling) and Prelude (Registration) in support of the departmental, cyclical new-hire onboarding training cycle, system optimizations, and upgrades.
• Develop application-specific instructional designs and supporting materials aligned to Duke Health Revenue Cycle registration and scheduling workflows.
• Consult with internal partners to create custom learning content, including web-based and blended learning.
• Ensure the accuracy of team member learning records on behalf of the Duke Health Revenue Cycle.
• Support learning initiatives through dynamic distribution models, including Duke LMS sites, courses, communications, and user notifications.
• Cross-credential within other Revenue Cycle Epic Applications, as needed, and deliver virtual/live instructor-led training via the rotational class schedule.
• Engage with stakeholders to support learning and education in preparation for bi-annual Epic Upgrades.
• Conduct training environment builds in alignment with enterprise-wide environmental refreshes.

You’ll love this role if you are:

• Creative with educational methods and design and energized by the opportunity to work in conjunction with a robust Learning Management System.
• An outstanding communicator and customer-service focused who loves to help people grow professionally and develop within their job role.
• Passionate about collaborating to support colleagues and other teams.
• Comfortable both front-and-center as a presenter and as a wizard behind the curtain.
• Willing and able to rapidly respond to changing circumstances and hours of operatio