Senior CX & Commerce Consultant

<h3>Company Description</h3><p><strong>We Dream. We Do. We Deliver.</strong></p><p>As a <strong>full-service, data-driven customer experience transformation, </strong>we partner with Top 500 companies in the DACH region and in Eastern Europe. Originally from Switzerland, Merkle DACH was created out of a merger Namics and Isobar - two leading full-service digital agencies.</p><p><strong>Our 1200+ digital enthusiasts </strong>are innovating the way brands are built, through providing expertise in Digital Transformation strategy, MarTech platforms, Creativity, UX, CRM, Data, Commerce, Mobile, Social Media, Intranet and CMS. We are part of the global <strong>Merkle</strong> brand, the largest brand within the dentsu group, who shares with us a network of over 66,000 passionate individuals in 146 countries.</p><h3>Job Description</h3><p><strong>What will you be doing? </strong></p><ul><li><p>Development of commerce strategies, concepts and specifications for the implementation, enhancement and improvement of innovative e-commerce solutions; </p></li><li><p>Requirements engineering and functional specifications of the solution to be implemented based on different platforms such as Adobe, Sitecore, SAP CX, Magnolia, Acquia among others;</p></li><li><p>Support and consult of the customer in the different phases of B2B or B2C commerce projects, from proposal preparation to successful completion or continuation, always with the passion and focus to generate the best possible customer experience;</p></li><li><p>Advising the client on business, communication or process aspects of Commerce;</p></li><li><p>Liaison and coordination between our client and project teams (consulting/conceptual/technical/creative);</p></li><li><p>Preparation, moderation and execution of workshops;</p></li><li><p>Presales appetite is a plus.</p></li></ul><h3>Qualifications</h3><p><strong>What person and previous experience are we looking for? </strong></p><ul><li><p>At least 5 years in Digital working within the CX and Commerce area, ideally in business or business facing role;</p></li></ul><ul><li><p>Very good and profound technical basic understanding, especially for web technologies;</p></li><li><p>Several years of experience in e-commerce projects;</p></li><li><p>Extensive knowledge in at least one platform technology like Adobe (including Adobe Commerce), Sitecore, SAP CX, Magnolia, Acquia and/or Shopify;</p></li><li><p>Great interest in current trends in the areas of e-commerce/mobile/online communication/digital media;</p></li><li><p>Experience in working with development teams in on-, near- and offshore scenarios;</p></li><li><p>Flexibility, reliability, enthusiasm;</p></li><li><p>Team spirit and high willingness to always learn something new;</p></li><li><p>Very English skills.</p></li></ul><h3>Additional Information</h3><p><strong>Benefits and perks:</strong></p><ul><li>Cutting Edge Technology &amp; Latest IT tools </li><li>Software-house environment </li><li>Agile and Flexible working hours </li><li>Hybrid work system (remote friendly) </li><li>Digital nomad policy </li><li>Focus on career development </li><li>Health insurance (also included for the household) </li><li>Mental health support </li><li>Volunteering experiences and sustainable mindset </li><li>25 vacation days + 3 wellness days per year </li><li>Beers (after 6pm), foosball, and ping-pong! #workhardplayhard </li><li>Free breakfast every second Monday of the month </li><li>Employee discounts </li><li>Team &amp; Company events 🎉</li></ul><p><strong>Inclusion &amp; Diversity </strong></p><p><em>We value the strength diversity brings to our business and are working hard to build a more inclusive workplace through partnerships with Stonewall, Business Disability Forum and Business in the Community’s race and gender equality campaigns. We are happy to discuss all flexible and agile approaches to working for all our roles – we can’t promise we will be able to offer you everything you want or need but we do promise to discuss it with you openly and honestly. </em></p><p><em>If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with the recruiter who contacts you. </em></p><p> </p><p><strong>#LI-Hybrid</strong></p>