Hybrid Brand Learning Program Manager, Jared

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Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People – and the love their actions inspire – are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us!

HYBRID Opportunity in Northeast, OH or DFW, TX

The Brand Learning Program Manager – Jared is responsible for the end-to-end ownership, design, and evolution of Jared brand training. This role blends strategic partnership and critical thinking with hands-on execution—designing, developing, and facilitating learning experiences that elevate selling excellence, brand storytelling, and in-store customer and team member experience.

Serving as a trusted partner to the broader Jared Brand Operations team and Learning & Development team, this role ensures that training programs remain relevant, engaging, and aligned to evolving business priorities. Approximately 50% of the role is dedicated to auditing, refining, and modernizing existing programs, while the remainder focuses on developing new curriculum and delivering learning experiences across both digital and live formats.

Responsibilities

• Own the design and development of brand-specific learning programs that support sales performance, customer experience, and operational excellence

• Create engaging, learner-centered curriculum using sound instructional design principles (e.g., adult learning theory, blended learning models)

• Develop content across multiple modalities, including:

  • Digital learning (e-learning modules, microlearning, LMS-delivered content)

  • Instructor-led training (ILT), workshops, and live facilitation

• Maintain full ownership of assigned training programs, from concept through delivery and ongoing optimization

• Conduct regular audits of existing programs to assess relevance, effectiveness, and alignment with changing business needs

• Apply test-and-learn approaches to improve learner engagement, usability, and knowledge retention.

• Facilitate live training sessions (in-person and/or virtual) for store teams and field leaders as needed

• Ensure facilitator guides, participant materials, and reinforcement tools are clear, practical, and execution-ready

• Partner with field leaders and trainers to support consistent, high-quality delivery of brand learning experiences

• Partner with business and field leaders to define success metrics that connect training outcomes to selling behaviors, client experience standards, and brand execution expectations

• Monitor program effectiveness through indicators such as learning completion, knowledge application, observed selling behaviors, and qualitative feedback from the field

Qualifications

• 5+ years of experience in instructional design or learning program management within a corporate environment; retail experience strongly preferred

• Proven experience designing and developing both digital learning and instructor-led training

• Strong working knowledge of instructional design methodologies and adult learning principles

• Comfortable facilitating live training sessions for frontline and leadership audiences

• Experience auditing and refreshing existing learning programs to meet evolving business needs

• Excellent collaboration, communication, and stakeholder management skills

• Proficiency with common learning tools and platforms (LMS, authoring tools, PowerPoint, collaboration platforms)

• Passion for creating learning experiences that support high-touch customer interactions and brand storytelling

Benefits

We believe in rewarding top talent with a comprehensive and competitive benefits package designed to support your well-being, professional growth, and work-life balance: