Assistant Director of Student Services, Graduate & Executive Degree Programs-McDonough School of Business

Georgetown University comprises two unique campuses in the nation’s capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world.

Requirements

Job Overview

Assistant Director, Student Services Graduate and Executive Degree Programs- McDonough School of Business

The Assistant Director of Student Services (ADSS) for Graduate & Executive Degree Programs supports the holistic, co-curricular experience of all McDonough graduate students. As part of the Student Services team, the ADSS develops and manages a range of initiatives, including student clubs, social and networking events, service activities, Student Representative engagement, alumni involvement, and conflict resolution. The role provides guidance on registration, teamwork, faculty interactions, university resources, and both routine and complex student concerns.

Graduate programs for which the ADSS would serve from a Student Services perspective include highly visible and highly ranked degree programs, including, but not limited to, the Executive MBA – DC, the Executive MBA – Dubai, the Master of Art in Management, the Master of Art in Global Real Assets, the Master of Science in Business Analytics, the Executive Master of Art in Leadership, and the Master of Art in International Business and Policy. Working on a highly skilled Student Services team, the work of the ADSS would serve more than 500 graduate students annually.

Ultimately, the ADSS plays a critical role in enhancing student success and engagement by providing academic, personal, and career support to students. This position is responsible for developing and implementing programs, advising students, and coordinating various student services to foster an inclusive and supportive learning environment, which is an integral component of, if not a competitive advantage for,  MSB remaining competitive against peer institutions and programs who attempt to recruit from the same pool of prospective students.

Additional Duties include but are not limited to:

• Provide academic advising, career counseling, and personal development support to students.

• Develop and implement programs and workshops that support student success, retention, and well-being.

• Managing & supporting student-led initiatives, for example, Student Clubs, Student Representatives, service projects, and networking/social events, among other projects, for more than seven graduate degree programs and over 500 students annually, and across multiple campuses.

• Liaising with other university departments for problem solving, conflict resolution, and assisting with student requests/processing.

• Traveling with & supporting students at international locations for international program residencies.

• Advising students with degree requirements, faculty engagement, student team dynamics, greater university liaison, and multiple other general student concerns, issues, and problems affecting the student experience.

 Work Interactions

The ADSS reports to the Associate Dean of Graduate & Executive Degree Programs and has a dotted line reporting to the Assistant Dean of Student Services for Graduate & Executive Degree Programs, who serves as the lead for the Student Services arm of graduate and executive degree program management.

Requirements and Qualifications

• Bachelor’s degree

• A minimum of 1 year of program management experience in a professional setting requiring organization of large volumes of data, meeting deadlines, completing projects, and working within a team.

• Must have a strong and effective communication engine capable of handling a large volume of multiple communication tasks simultaneously while delivering accurate, informational, directive, and cle