Manager, Stars Navigator

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

A Brief Overview
Designs client-specific and/or cross-functional solutions to address challenges related to Star Ratings performance. This work results in initiatives that significantly impact organizational strategy, enabling the organization to be competitive in the marketplace and effectively serve its customers. Partners with business owners to optimize the achievement of strategic objectives, to include  improved Star Ratings performance and improved organizational effectiveness.

What you will do

• Oversees development of the organization's client-specific government programs action plan to ensure compliance with the Star Ratings program.
• Assesses the development of Star ratings opportunities, develops strategies, presents recommendations, and implements solutions to improve overall performance.
• Confers with regional and local account management and sales teams on Star ratings strategies based on clinical intervention services.
• Assists with support in the resolution of complex Star ratings issues and requests, as well as assessment of program needs to expand existing opportunities.
• Supports initiatives in collaboration with senior management, stakeholders, and senior individual contributors.
• Attends ongoing professional development courses staying up-to-date with industry regulations and best practices to ensure the organization's compliance with security regulations in the government program sector.
• Evaluates performance through regular, timely feedback to ensure delivery of exceptional services and engagement, motivation, and team development.

Required Qualifications
•    5-7 years work experience in Medicare/Stars or Healthcare/Pharmacy Quality, Program Management, or Strategy
•    Adept at problem solving and decision making skills
•    Adept at collaboration and teamwork
•    Adept at growth mindset (agility and developing yourself and others) skills
•    Adept at execution and delivery (planning, delivering, and supporting) skills

Preferred Qualifications
•    Health plan experience
•    Familiarity with CMS measurement methodologies and regulatory updates

Education

Bachelor's degree preferred/specialized training/relevant professional qualification

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$66,330.00 - $145,860.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

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