Manager, Service & Repair, Global Business Product Owner (BPO)

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Project/Program Management Group

Job Sub Function:

Project/Program Management

Job Category:

People Leader

All Job Posting Locations:

New Brunswick, New Jersey, United States of America, Remote (US)

Job Description:

We are searching for the best talent for a Manager, Service & Repair – Global Business Product Owner (BPO) to join our MedTech team.

Purpose:

We are seeking a Global Business Product Owner (BPO) to lead Service & Repair capabilities within the Butterfly CXM transformation.

This role serves as the voice of the business, owning requirements, process development, and adoption digital solutions globally. Over a two-year duration (with potential to extend), the BPO will partner across Business, IT, and Program teams to ensure solutions are well-defined, delivered successfully, and fully adopted—driving measurable improvements in service efficiency and customer experience.

You will be responsible for:

Business Ownership & Delivery

• Own Service & Repair business requirements, process optimization, capability roadmap, and backlog prioritization
• Translate business needs into user stories and lead backlog readiness and prioritization
• Partner with IT and Product teams to deliver product in alignment with business need

Change, Adoption & Communications

• Lead organizational change and adoption strategy the Service & Repair Experience
• Drive clear, business-focused communications that reinforce value and desired behaviors
• Act as a transformation advocate, engaging partners and ensuring alignment across functions

Training & Enablement

• Define and support role-based training and enablement for business users
• Ensure training, communications, and documentation are aligned to support adoption
• Drive capability building to sustain new ways of working post-launch

Execution & Continuous Improvement

• Support testing, deployment, and post-launch stabilization
• Facilitate workshops and cross-functional forums to drive decisions and resolve issues
• Gather feedback and drive continuous improvement to improve outcomes

Performance & Value Realization

• Establish and supervise achievement of targets related to adoption, service efficiency, and process performance
• Hold accountability for ensuring business benefits are realized and sustained

Qualifications / Requirements:

Required Skills & Experience

• Bachelor’s degree or equivalent experience
• 8+ years consistent track record in Service, Commercial Operations, or related roles
• Experience in business transformation, product ownership, or process improvement
• Strong understanding of Service & Repair operations
• Consistent track record of leading change, adoption, and partner alignment
• Strong facilitation, influencing, and interpersonal skills
• Data-driven approach with experience measuring adoption and operational impact

Preferred Qualifications

• Experience with CRM/CXM platforms (e.g., Microsoft Dynamics)
• Agile / product ownership experience (backlog, user stories, refinement)
• Organizational change experience or certification (e.g., Prosci)
• Experience crafting and delivering training programs

About MedTech

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients