Data Associate

Angi® is transforming the home services industry, creating an environment for homeowners, service professionals and employees to feel right at “home.” For most home maintenance needs, our platform makes it easier than ever to find a qualified service professional for indoor and outdoor jobs, home renovations (or anything in between!). We are on a mission to become the home for everything home by helping small businesses thrive and providing solutions to financing and booking home jobs with just a few clicks.  

Over the last 25 years we have opened our doors to a network of over 200K service professionals and helped over 150 million homeowners love where they live. We believe home is the most important place on earth and are embarking on a journey to redefine how people care for their homes. Angi is an amazing place to build your dream career, join us—we cannot wait to welcome you home!

ABOUT THE TEAM 

The Care team at Angi is passionate about helping ensure our customers and pros are supported through the entire process of requests and completing a home project. Our team believes data should influence decisions to optimize the customer experience, and we’re always seeking ways to get customers and pros the support they need, as quickly and efficiently as possible. We also believe that technology plays a critical role to make the customer and pro experience a seamless end to end journey. 

What you’ll do: 

• Own the data - This role will develop a deep understanding of all data collected in Care tooling to power the customer and Service pro experience. Through this lens, this role will support improvement in data collection and organization in order to provide better insights into the business. 
• Assist with data management efforts, to improve overall data quality - Execute processes and leverage tools to govern Care data, ensuring high quality data powers the insights we share. 
• Manage recurring operational reporting - The CX team relies on regular, timely reporting to ensure SLAs and KPIs are being met for CX. This role will support and co-own these recurring reports, finding ways to optimize these reports based on knowledge of the data that powers them. 
• Drive Business Intelligence through dashboards - This role will also support strategy, design and build of CX dashboards, collaborating with stakeholders to identify methods to improve current dashboards, to deliver timely, relevant insights that are in an easily digestible format. 
• Drive Ad Hoc Reporting and Analysis- Be able to conduct ad-hoc analysis, on topics ranging from strategic business questions with CX impact, to SLA performance. 

Who you are:

• Motivated self-starter, with the ability to take an ambiguous analytical question and transform it into structured, data-driven analysis 
• Basic knowledge of database structures 
• Experience with Looker or other similar BI tools 
• Experience with Google Analytics or other similar web analytics tools
• Passion for solving business problems through the use of data
• Experience with data warehouses (e.g. Snowflake) or Python scripting is a plus

We value diversity

We know that the best ideas come from teams where diverse points of view uncover new solutions to hard problems. We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences.

Compensation & Benefits:

• The salary band for this position ranges from $50,000 - $62,000, commensurate with experience and performance. Compensation may vary based on factors such as cost of living.
• This position will be eligible for a competitive year end performance bonus & equity package
• Full medical, dental, vision package to fit your needs
• Flexible vacation policy; work hard and take time when you need it
• Pet discount plans & retirement plan with company match (401K)
• The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world

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