Learning and Development Manager

Do work that matters.   

At AlertMedia, everything we do supports our mission: To save lives and minimize loss by identifying active threats globally and facilitating timely communications when an emergency situation threatens personal safety and business continuity.    

Our core values drive us in our important mission of keeping people safe:  

• We’re humans not robots 
• Customers always come first 
• We work better together 
• Simplicity is our strength 
• Our reputation is priceless 
• Hard work pays off  

As one of the fastest growing start-up companies in the nation, we’re focused on finding the best talent and building the best team to continue accelerating our rapid growth to keep up with our demand.  

The Learning & Development Manager is a strategic partner to the Customer Operations leadership team, responsible for designing and delivering impactful learning programs that drive team performance and customer success across AlertMedia’s global Customer Operations team.  

Who you are:  

You are passionate about learning and encouraging others to succeed. You are customer-minded, self-motivated, and you thrive in a fast-paced environment. You’re great at explaining things in a clear, concise, and engaging manner, and you have a roll-up-your-sleeves approach with a willingness to consult with and support the team and business. Your creativity knows no bounds, and you know how to make learning enjoyable by thinking outside the box. You have a forward-thinking mindset, with an openness to leveraging new technologies to enhance learning experiences and operational efficiency. 

What you get to do every day:  

• Develop and execute a comprehensive learning strategy aligned with Customer Operations goals and business priorities.  
• Continuously assess training needs and adapt programs to evolving team and customer requirements in a high growth SaaS environment.   
• Manage end-to-end onboarding and ongoing training initiatives for employees in the UK, US, and Mexico, ensuring content is relevant, engaging, and accessible.  
• Use data and feedback to measure effectiveness and improve learning outcomes.   
• Embrace and incorporate emerging technologies, including AI tools, to enhance training delivery, content creation, and learner engagement.  
• Stay current on industry trends and recommend innovative solutions that improve learning impact.   
• Partner closely with Customer Operations leadership and cross-functional teams to align learning initiatives with business needs.  
• Effectively communicate plans, progress, and results to all stakeholders.   
• Lead efforts to document and optimize operational processes, ensuring clarity, consistency, and scalability.  
• Collaborate with stakeholders to maintain up-to-date knowledge resources 
• Become an expert in the AlertMedia platform and tools and its uses for our customers  
• Contribute to and enhance AlertMedia’s culture, values, and vision for the future  

What you bring to the role:  

• 3+ years’ experience in Learning & Development, preferably supporting customer-facing or operations teams.   
• Comfortable adopting and championing new technologies, including agentic and generative AI, as part of learning solutions.  
• Strong instructional design, facilitation, and project management skills (such as Canva, Wrike, Articulate). 
• Data-driven approach to measuring and improving training effectiveness.  
• Excellent communication, collaboration, and adaptability skills.  
• Passion for continuous learning and innovation. 
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