Senior Case Manager-Rare Disease Patient Services

Kyowa Kirin is a fast growing global specialty pharmaceutical company that applies state-of-the-art biotechnologies to discover and deliver novel medicines in four areas of unmet need: oncology, nephrology, immunology and CNS/movement disorders. The North America organization includes three offices (in New Jersey and California) that focus on drug discovery, product development, and commercialization. Together, we work as a close-knit team to understand clinical needs and advance innovations that can have a profound impact on patient lives.

Job Purpose

The Sr. Case Manager will be responsible for working with patients, caregivers, and healthcare providers (HCPs), to help patients through the access and initiation process for Kyowa Kirin’s rare disease products, and support them throughout their treatment journey. The Sr. Case Manager will work collaboratively with internal and external stakeholders to meet individual patients’ needs. In addition to Case Manager responsibilities, the Senior role acts as a leader of the team by being a subject matter expert on program processes, procedures, and systems to support and provide guidance to other team members. A Senior Case Manager may have responsibility for owning operational communications and processes with external vendors and partners  

Essential Functions: 

• Develops ongoing relationship with each patient, from the time an enrollment request is received throughout their treatment journey
• Serves as patients’ primary point of contact to help coordinate timely treatment access, initiation, and ongoing shipments across Healthcare Provider (HCP) office, payer, and specialty pharmacy
• Communicates with patients, caregivers, and customers based on identified preferences and needs
• Educate patients and/or caregivers on benefits, services, and other resources
• Monitor each patient along his/her treatment journey, and proactively identify any emerging treatment continuation barriers
• Acts as a team lead, supporting the broader team with challenging cases and escalated situations
• Acts as a subject matter expert on processes, procedures, and systems to support operational growth and efficiency
• Owns day-to-day communications and relationships with vendors and internal/external partners
• Manages a caseload in a timely and efficient manner, as defined by KPIs (Key Performance Indicators)
• Builds and maintains compliant relationships with internal and external stakeholders, including sales, market access, and specialty pharmacies to support the patient’s treatment journey
• Identifies trends regarding reimbursement delays, patient concerns, etc., and reports to Management
• Follows all requirements associated with compliance with program guidelines and relevant regulations, including HIPAA and patient privacy
• Participates in regularly scheduled team meetings; recognizes opportunities for improvement, brings solutions to any barriers 

Education

Bachelor’s or equivalent work-related experience

Experience

• 5+ years of industry experience in pharmaceutical or biotech Patient Services
• Reimbursement and payer relations experience required
• Rare disease experience required
• Infusion experience Preferred

 Technical Skills

Proficient in MS Office Suite.

Non-Technical Skills

Demonstrated ability to organize, prioritize, meet deadlines, make decisions, and change the course of action quickly. Strong interpersonal and communication skills. A strong work ethic is required. Detail-oriented and excellent follow-through. Has the ability to flex and deal with ambiguity in a dynamic, fast-paced, high-growth environment. Has a passion for personal learning and development to be able to grow with the company. Cultural sensitivity and ability to develop consensus within a multinational organization.  

KKNA and all of its employees have an obligation to act in accordance with the law and with integrity in all our operations and interactions

It is the policy of Kyowa Kirin North America, Inc. to provide equal employment opportunity to all qualified persons without regard to race, religion, creed, color, pregnancy, sex, age, national origin, disability, genetic trait or predisposition, veteran status, marital status, sexual orientation or affection preference or citizenship status or any other category protected by law.

When you apply to a job on this site, the personal data contained in your application will be collected and stored by Kyowa Kirin, Inc. (“Controller”), which is located at 510 Carnegie Center, Suite 600, Princeton, NJ 08540 USA and can be contacted by emailing kkus.talentacquisit