Principal UX Strategy & Design

Principal User Experience Strategist

At Majesco, we believe in connecting people and business to Insurance in ways that are Innovative, Hyper-Relevant, Compelling and Personal. We bring together the brightest minds to build the future of Insurance; a world where Insurance makes life and business easier, more connected, and better protected.

If you are passionate about the power and possibilities that cloud technologies have unleashed and are looking to deliver transformative and innovative solutions that transform the customer experience, come join us! 

Are you a seasoned UX strategy veteran that is eager to take on a new challenge and help build a UX strategy practice within an established, rapidly growing company from the ground up? 

Are you able to look at a big pile of user data and convey actionable insights that drive the creation of best-in-class software? 

Are you passionate about quality, and do you have a lengthy track record of driving results? 

We are looking for a creative, results oriented UX strategy leader with mature UX engineering design skills and expertise in strategically designing information architecture solutions from research & data for B2B digital software in agile environments. The selected candidate will be passionate about experience quality & innovation, be driven to achieve results, have experience mentoring junior roles, and be committed to delivering best-in-class user experience design.

Did I mention this role is fully remote, we offer a fantastic, positive culture that appreciates your talent and skillset, and we offer awesome benefits - including unlimited PTO?

All About the Role:

The Principal UX Strategist will actively lead UX strategy & visioning for Majesco's digital product user experiences to drive quality improvement and the achievement of business results across all of Majesco's digital platform offerings. You’ll be responsible for up-front UX strategy, UX project execution, and for achieving and measuring results across the end-to-end user experiences of all Majesco's digital applications and products.

Key roles and responsibilities include:

• Lead and establish the overall experience vision and strategy for our digital products, working in close collaboration with product and development leadership, and help drive the overall product roadmap and product experience strategy in alignment with the overall experience vision.
• Lead experience design efforts, partnering with brand, UX research, standards, information architects, writers, and visual designers.
• Create up-front experience strategy artifacts as needed, including site maps, user flows, concepts, storyboards, wireframes, prototypes, and other detailed design documentation.
• Proactively assess, estimate, schedule, track, and report all work, and initiate work on new efforts.
• Manage and oversee design creative, including UX strategy and production deliverables.
• Lead executive & stakeholder experience reviews.
• Assess, develop, measure, track, and report key customer, business, and financial KPIs across the user experience. Identify, gather, and report on pre- and post-launch experience KPIs. 
• Assist in data gathering/analysis & usability research for all product efforts in partnership with the UX research team.
• Responsible for innovative thinking and design in service of strategic business initiatives. 
• Identify, implement, and drive the adoption of new and emerging UX experience techniques, methodologies, and technologies.
• Responsible for partnering with brand, standards, and technical development teams to drive cross-platform experience standardization.
• Assess, anticipate, and manage risks, issues, defects, and escalations, and ensure on-time and on-budget delivery of work with zero defects.
• Manage and oversee user experience design activities of internal staff, external partners, and third-party vendors as required. May identify, research, solicit, engage with, and manage the work products and deliverables of third-party vendors as needed.
• Serve as the principal customer experience advocate, evangelize the value of user experience quality and research, represent the voice of the customer, and consult and advise on user experience issues and questions as needed.
• Manage the analysis, assessment, and achievement of accessible designs and experiences (e.g., 508, WCAG, etc.). 
• Manage and facilitate the seamless transition of work and research across teams as needed.
• Work without supervision with extensive latitude for independent judgment. 
• May mentor, teach, coach, supervise, and direct junior staff.

What You will Bring: 

A successful Principal User Experience Strategist candidate should e