Associate Director, UX Research

About us 

We turn customer challenges into growth opportunities.   

Material is a global strategy partner to the world’s most recognizable brands and innovative companies. Our people around the globe thrive by helping organizations design and deliver rewarding customer experiences.  

We use deep human insights, design innovation and data to create experiences powered by modern technology. Our approaches speed engagement and growth for the companies we work with and transform relationships between businesses and the people they serve.  

About UX Research at Material 

Our mission is to create transformative customer experiences lies in our growing UX research and design practice - a diverse group of designers, thinkers, and creators spread across the globe. We don't just design; we tell stories, we unravel complexities, and we create omnichannel experiences that resonate. Our projects span from reimagining digital interfaces for Fortune 500 companies to implementing new mobile experiences for fast-growing startups. To provide top-tier service to our broad array of clients, we pay special attention to the selection and application of various dynamic research methodologies and study designs that inform tailored, groundbreaking solutions to meet the unique needs of each research project. 

Material’s UX Researchers bridge the gap between rich insights and actionable design, turning data points into compelling screen-based user experiences. Rather than relying on trends or personal taste, this team delves into data, user feedback, and business objectives to inform and propose solutions. Then, they partner with technologists, engineers and product managers to bring designs to market through an agile methodology. Projects range in scope and type, from new-to-the-world app and website creation, to feature enhancements and optimizations for existing products, to the creation of new design language systems and more.

About the Associate Director, UX Research role 

We are seeking an experienced UX Researcher as an end-to-end driver on qualitative projects for one of the world's most innovative and influential tech companies.. As a researcher within the Design practice, you will be expected to uphold the standards for high-quality UX research, ensuring the research you conduct and insights and recommendations you deliver improve the experience of users and support product and business goals. Additionally, as an Associate Director you will be responsible for leading research and assisting with guiding strategies for internal and external development.

As Associate Director, UX Research you will 

Lead the Research: 

• Guide and lead all aspects of research execution from study design through presentation of findings and recommendations. 

• Conduct research that gathers user behaviors, needs, wants and perceptions to inform more effective design decisions, recommendations and solutions. 

• Maintain high quality standards for UX research, ensuring the work you deliver is strategic, improves the experience of users, and supports product and business goals. 

• Utilize various research methodologies, practices and platforms to conduct dynamic research.  

• Assists in recruiting with screener creation.

• Craft reports and findings for read outs and distribution as final deliverables. 

• Collaborate with cross-functional stakeholders to align research efforts with business goals and user needs. 

• Communicate insights, design ideas and recommendations clearly and persuasively to create alignment around solutions.

• Stay up-to-date with industry trends, emerging design patterns and technology advancements to drive innovative solutions. 

• Advocate for UX Research within the company and with external partners.

Assist with Research Team management: 

• Candidates should be eager to help shape a mid to large sized team, while continuing to learn and hone their craft under the guidance of experienced Directors.

Drive growth for Research & Design: 

• Assist in supporting new business development and scoping of project work in partnership with Client Partners and Product Managers. 

• Provide advice and guidance to clients, coaching them on how to effectively incorporate research into their product strategies to achieve better outcomes.  

• Assist in identifying research solutions in project work that are scalable and create new opportunities for Material. 

Communicate with Clients and Client P