Customer Experience Specialist

Deeply understand client business needs and provide premium support to key accounts, delivering prompt and accurate responses via phone/email for pre-sales inquiries, order tracking, and post-sales issues.

• Collect and consolidate product issues & client requirements, analyze data, and coordinate with cross-functional teams to drive problem resolution and process optimization.

• Efficiently handle complaints and claims with end-to-end case closure to enhance satisfaction levels, service quality, and positive feedback rates.

• Optimize user experience by refining CRM strategies and user engagement programs to strengthen brand loyalty.

Requirements

Strong multitasking & time management skills, excellent communication, and cross-department collaboration (experience in supply chain management/e-commerce logistics is a plus).

• Customer-centric mindset with strong problem-solving abilities.

• Exceptional cross-functional coordination, efficiently collaborating with sales, product, and tech teams.

• Thrives in fast-paced environments, executing multiple tasks with high efficiency.

• Proficient in Excel for data analysis to support operational decision-making.

• Fluent in Mandarin（Proficient in Chinese） (written & spoken).

• Valid U.S. work authorization (work visa/green card/citizenship required).

• U.S. driver’s license & willingness to travel frequently by car.

Benefits

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Work mode includes hybrid and remote options