Facility Security - Employee Lot / Employee Entrance

Our teammates are at the core of what we believe in: People, Collaboration, Learning, and Excellence (PeopleCLE). We look to hire individuals who are committed to our purpose of uniting and inspiring our city through the power of team. Our mission is to win the World Series while creating a compelling fan experience. If you believe you possess these important traits, please consider a career with the Cleveland Guardians. 

The Guardians are looking for service minded teammates, who are committed to working together to help us create amazing memories for fans, each other and all visitors to Progressive Field. 

PRIMARY PURPOSE: Create a secure environment by ensuring a visible security presence at Progressive Field ballpark, the administration building, and/or the teammate parking lot for Cleveland Guardians' and Delaware North employees.

RESPONSIBILITIES & DUTIES:

General

• Conduct regular security checks in the Employee Parking Lot or Employee Entrance, which ever you are assigned to, throughout all operating hours, following specified protocols
• Report incidents, accidents, alarms, maintenance issues, intrusions, or any noteworthy occurrences for to Security Control or BASE (when online)  interact responsibly with diverse entities performing business at Progressive Field Employee Parking Lot and Employee Entrance
• conduct security screenings for  personnel when entering Employee Entrance and ensure all vehicles that enter the Employee Parking Lot have a valid parking placard for the specific year,
• Implement emergency response procedures in accordance with company security policy and procedures.
• Interface with Cleveland Police, Gateway personnel, Game Day Security & Maintenance, and all other Progressive Field associates, as necessary
• Be flexible in working different posts with varying responsibilities
• Demonstrate a willingness to learn, adapt, and follow instructions
• Any other duties and responsibilities as assigned

Employee Lot

• Supervise and guide traffic and parking activities in the parking lot with a focus on maintaining order and efficiency
• Safely direct traffic for both entry and exit
• Provide escort assistance to vehicle for employees, upon request
• Inform the supervisor of any lighting issues, safety hazards, or discrepancies observed
• Verify the presence of current employee hangtags and monitor the authorized volunteer parking list
• Responsible for securing radios and flashlights
• Report and document incidents, accidents, maintenance issues, intrusions, or any noteworthy occurrences, including but not limited to damaged or stolen vehicles, to bring to the attention of management.
• Communicate and work with any 3rd party security services that the Cleveland Guardians’ may hire for extra security measures
• Any other duties and responsibilities as assigned

Employee Entrance

• Ensure all personnel are scheduled via ABI when clocking in.
• Ensure all personnel have current year ballpark ID badges
• Security screen all personnel via the WTMD or Open Gates and perform Secondary Screening if required
• Security Screen all bags for prohibited items including weapons
• Report and document incidents, accidents, maintenance issues, intrusions, or any noteworthy occurrences, to the Security Control room or BASE (when online)

 

JOB REQUIREMENTS:

• High school diploma or G.E.D.
• Must be at least 18 years of age
• Demonstrate technical proficiency in using Microsoft Word and Excel, and possess the capability to learn, understand, and utilize our computerized surveillance system, incident reporting program, entry control system, and any other technologies employed at Progressive Field
• Must possess valid driver’s license
• Proficiency in operating security-monitoring equipment, fire alarm equipment and comprehend written security protocols
• Good physical and mental condition with the ability to perform extensive foot patrol duties during all weather conditions
• Capability to handle stressful situations and emergency situations

DEPARTMENT REQUIREMENTS:

• Familiarize yourself with and comprehend the relevant policies and procedures of the Ballpark Services department and the Cleveland Guardians Organization
• Develop a clear understanding of various departments within the organization and the specific responsibilities of staff members in the department
• Effectively monitor and implement policies and procedures, maintaining a professional and friendly demeanor when interacting with guests
• Gain comprehensive knowledge of all areas