Service Delivery Manager- Evive
bswiftAbout the role
Want to be a bswifter?
At bswift we’ve been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces.
We’re looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you!
ABOUT US
WHAT YOU’LL DO
WHAT YOU WILL BE RESPONSIBLE FOR (Essential Functions)
Platform Implementation & Ongoing Delivery
- Lead and guide clients through the implementation of new Evive solutions, including requirements discovery, data intake, and platform setup.
- Configure Evive settings to align with client-specific benefit programs, demographics, eligibility rules, communication logic, and personalized journey triggers.
- Maintain and update client configurations as plan designs, data inputs, eligibility rules, or engagement strategies change.
- Ensure consistent delivery of Evive personalization features, including journey pathways, nudges, recommendations, and outreach communications.
Client Support & Issue Resolution
- Serve as the primary day-to-day point of contact for clients using the Evive platform.
- Respond to client questions and incidents in a timely and accurate manner.
- Research and resolve inquiries related to eligibility data, personalization logic, health journey outputs, and data file discrepancies.
- Own issues and tickets from intake through resolution, coordinating with product, engineering, or data teams as needed.
Testing & Quality Assurance
- Test client-specific Evive configurations, including data mapping, demographic ingestion, benefit-based logic, personalization triggers, and communication workflows.
- Validate new or updated functionality to ensure accuracy prior to client launch or new plan year cycles.
Cross-Functional Collaboration
- Partner with product management, engineering, data operations, and call center teams to support successful deployments and smooth onboarding.
- Ensure accurate eligibility and event data processing.
- Provide actionable client feedback to product teams to influence future platform enhancements.
Training & Client Enablement
- Prepare and deliver product demonstrations, platform walkthroughs, new feature training, and open enrollment updates.
- Educate client administrators on best practices for using the Evive portal, dashboards, reporting, and engagement tools.
Data & File M
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