Compliance Training Technology Specialist (Learning Solutions)

We are seeking a Compliance Training Technology Specialist to provide advanced technical, AI, and digital content development support to the Manager, Compliance Training. This role focuses on creating technology-enabled solutions that streamline compliance training operations, improve content development workflows, support reporting efficiency, and reduce manual administrative burden.

This position does not own compliance training strategy, governance, regulatory interpretation, stakeholder leadership, logistics, registration, scheduling, or routine program coordination. Instead, the role uses modern technology, AI tools, automation, and digital development platforms to support the Manager in executing mandatory training requirements at scale.

Specific Duties & Responsibilities

AI, Automation & Business Process Enablement

• Design, build, test, and maintain AI agents, prompts, workflows, and automation tools that streamline compliance training processes.
• Develop AI-enabled solutions to support intake review, training assignment preparation, content updates, reporting summaries, audit preparation, and manager-facing communications.
• Identify manual or repetitive compliance training processes that can be improved through automation, AI tools, templates, dashboards, or workflow redesign.
• Maintain documentation for AI agents, automated workflows, prompts, use cases, limitations, and quality-control steps.

Digital Content Development

• Develop and update compliance training content using modern authoring tools, AI-assisted development platforms, and multimedia tools.
• Convert SME-provided content into clear, learner-ready materials, including e-learning modules, knowledge checks, job aids, scripts, guides, and microlearning assets.
• Apply instructional design principles to structure content effectively.
• Ensure all digital learning materials meet ADA and WCAG accessibility standards, including proper use of captions, alternative text, color contrast, navigation structure, and accessible document formatting.
• Ensure content is accurate, user-friendly, and aligned with requirements provided by the Manager, Compliance Training and SMEs.

Learning Technology Support

• Support the technical build and maintenance of compliance training assets in the LMS and related platforms.
• Test training launches, links, completion settings, assessments, acknowledgments, and learner experience before deployment.
• Troubleshoot technical issues related to digital content, AI tools, automations, course functionality, and reporting outputs.
• Partner with LMS administrators, HRIS, IT, and other technical teams to resolve system or integration issues.

Data, Reporting & Decision Support

• Use reporting tools, dashboards, and AI-supported analysis to prepare compliance training data summaries for Manager review.
• Support data validation, trend identification, and report formatting for completion tracking, audit support, and leadership updates.
• Create repeatable templates and reporting workflows to reduce manual effort and improve consistency.
• Flag data inconsistencies, system issues, or process gaps for Manager review and decision-making.

Innovation & Continuous Improvement

• Research and recommend practical uses of AI, automation, learning technologies, and digital tools to improve compliance training operations.
• Pilot new tools or approaches that improve efficiency, content quality, learner experience, and reporting accuracy.
• Support the Manager in modernizing compliance training operations through scalable, repeatable, technology-enabled solutions.

Other duties as assigned.

• Bachelor’s Degree.
• Five years of experience in learning technology, digital learning development, AI-enabled workflow support, automation, content development, LMS support, or related technology-enabled learning operations.
• Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

• Experience using AI tools, digital authoring tools, Microsoft 365 tools, reporting platforms, or workflow automation technologies.
• Demonstrated ability to translate business needs into practical digital tools, templates, content, workflows, or automation solutions.
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