Business Success Specialist

Business Success Specialist

Who we are

We’re doxy.me (doc-see-me), the world's most loved telemedicine solution, and we're on a mission to connect the world to the future of healthcare.

We believe that cost and complexity should never be a barrier to telemedicine. That’s why we created a simple, free, and secure telemedicine platform. Since 2013, we’ve grown to more than 1 million healthcare providers from 180+ countries who have clocked over 8 billion minutes of telemedicine sessions to date.

Our goal is to deliver the future of healthcare to every patient and healthcare professional on earth. Help us get there by joining our team of innovators, dreamers, and doers.

Who you are

We’re seeking an entry-level Enterprise Business Success Specialist who is passionate about delivering a quality service to customers, both internally and externally, to enable our Enterprise teams to be more efficient and, ultimately, more successful as doxy.me expands. Ideally, this person would be located in Charleston, South Carolina, to allow for some in-person training.

What you’ll do

• Support Enterprise customers via chat, email, and phone

• Identify opportunities for improvement within the customer base and internally then create and deliver presentations to share

• Support Enterprise team with gathering data and information from other teams

• Refine data in preparation for sales pitches

Your skills and qualifications

• Capable of using initiative to make changes and come up with creative solutions to problems beyond provided playbooks.

• Organized and capable of highly effective time management in an entrepreneurial environment. Ability to effectively prioritize time and talents, and to give effective presentations

• Ability to operate in a fast-paced professional enterprise sales environment.

• Excellent relationship-building skills

• Basic technical knowledge of development and IT solutions. Ability to understand and articulate technical concepts and derive solutions.

• Previous customer success experience, or within a similar field, would be strongly preferred

What we can offer you

We are committed to giving you the tools you need to do your best work. We will take care of the little things so you can do what you do best without having to worry about all of that other stuff. Here is a taste of what you can expect: 

• Unlimited PTO

• A fun, flexible work environment (work from home or on location at one of our regional hubs)

• Competitive Salary

• Paid trainings and certifications

• Advancement opportunities in a growing company

• Medical, Vision, and Dental insurance

• 401k match

• Company equipment (inc. latest laptop) + $500 spending allowance on equipment you can keep

• Our employees give us a 4.6 on Glassdoor.

Interview process

• 1st stage - Chat with our internal recruiter

• 2nd stage - Hiring Manager interview

• 3rd stage - Meet some of the team

Additional information

• Our products: 

  • Doxy.me: The simple, free, and secure telemedicine solution currently used by over 1,000,000 doctors worldwide and helping over 350,000 patients/day. 

  • dokbot.io: Patient-focused data collection for healthcare. 

  • adhere.ly: Providing healthcare practitioners with the tools to ensure patients complete their course of treatment

• Our team: technologists, academics, researchers, and innovators from all over the world. English is the language used in all internal communication.

• To ensure HIPAA compliance we perform background checks after extending a job offer