CUSTOMER SERVICE REPRESENTATIVE

Purpose of Position:

For our office in Rotterdam, The Netherlands we are looking for a new Customer Service Representative. You will manage the support of domestic and export sales of Polyolefins to customers in Europe and Asia, guaranteeing a smooth Order-to-Cash process. Ensure solid operations aligned with Commercial teams and Customers, providing timely feedback, correct system inputs, addressing external demands (documents, certificates, etc.) and updates to the main stakeholders securing the assertiveness, efficiency and good relationship with clients and peers. 

Key Accountabilities:

Ensure:

1.  Providing the customer all the support required regarding their shipments such as: accurate documents (BLs – drafts and originals, invoices, MSDSs), certificates (certificate of origin, certificates of analysis, up-dates for interfaces, daily ETA´s, debit or credit notes).

 

1. Registration of the Sales on SAP (or specific) system: Issue Sales orders, issue debit or credit notes, register customer complaints, bill the sales and follow-up on all the other inventory movements needed related to the sales flow (deliveries, returns, compensations, etc). Guarantee accurate month closing for accounting, inventory and financing processes.

 

1. Action with ownership and accountability, making mature and business driven decisions on the handling of the operations. 

Carry out:

 

1. Monitoring on the whole order-to-cash process, for any sales, including follow up if required;
2. Maintain open communication with interfaces in Europe, and worldwide, if applicable;
3. Regular order-specific checking of the availability of products in coordination with Supply Chain, Logistics and Commercial. Disclosure of information on availability and delivery times of products to the Customer and understand the statuses of the operation guaranteeing proactive follow-up;
4. Processing of product returns and/or customer complaints in coordination with Commercial, Quality,  Supply Chain and Logistics standards;
5. Act as key contact for all OTC (Order-to-cash) involved departments by understanding client’s needs and communicating them accordingly.

Contribute:

1. Develop and maintain customer relationships in coordination with the Account Managers through constant analysis of their needs;
2. Propose and support to continuous improvements (e.g. on work processes, etc.);

Interfaces:

• External Clients
• Sales
• TS&D
• Finance (Credit, Collection and Receivables)
• Logistics
• Supply Chain (Production and Demand planning)
• Master Data
• Porduct Stewardship 
• Quality
• Digital and Innovation 

 

Technical / Management Knowledge 

1. Completed higher vocational education or relevant professional training at comparable level;
2. Minimum 3 years of experience in Customer Service, International trade (import/export order handling), Sales Administration or related areas;
3. Possess an understanding of import/export documentation and procedures such as: Letter of credits and, Incoterm familiarity, Logistics documents (CMR, Delivery Note, CoA, etc); 
4.  Solid understanding of the overall Order-to-Cash Process;
5. Strong process understanding and analytical skills; 
6. Understanding of interfaces and correlations between the relevant operational functions (Sales, Supply Chain, Logistics, etc.);
7. Experience in SAP or another ERP system;
8. Solid MS office skills;
9. Fluent in English;
10. Fluent in German to be considered as an advantage;
11. Strong customer focus and capacity of receiving feedback and managing conflicts;
12. Strong organizational and communication skills;
13. Leadership abilities to coordinate and provide guidance on complex operational problems;
14. Adaptability and drive towards problem solving.
    
    Why Join Braskem?

Braskem isn’t just a workplace, it’s a community. As the largest producer of thermoplastic resins in the Americas and a global leader in biopolymers, we are committed to building a better future, today.

At Braskem, people are at the core of our success. We celebrate diversity, foster inclusion, and believe in the power of human potential. Join our global team of 8,300 talented individuals across Brazil, Mexico, the United States, the Netherlands, and Germany, and take your step toward a fulfilling career in a company that truly values your growth.

Ready to Make an Impact?

If you’re passionate about innovation, process improvement, and creating value