Senior Customer Success Director (Publisher)

About Us

Permutive is the data collaboration platform that powers the advertising ecosystem. 

We exist to build an advertising ecosystem that respects and adapts to consumers’ choices around their privacy, and in doing so unlocks enormous uplifts in scale and outcomes for publishers and advertisers alike.

Trusted by 60% of Enterprise Media Companies across the US, EMEA, and LATAM, we work with leaders such as News Corp, Warner Bros Discovery, Hearst, Conde Nast, dmg media, BuzzFeed, and The Guardian. Our technology enables them to drive >$1B in advertising spend across hundreds of millions of users without compromising user privacy. 

Permutive works with many of the largest Advertisers, enabling them to collaborate with Publishers to triple their audience reach and drive a doubling in incremental sales, including with advertisers such as Sky, Dentsu and Apple.

We leverage patented edge technology, AI and cloud collaboration to safely process data where it is, and our platform combines privacy-safe DMP, data clean room, and curation capabilities to unlock unmatched scale and precision for publishers, advertisers, agencies, and retail media networks.

At Permutive, You'll Help Our Customers:

• Achieve Better Outcomes: Leverage our unique position in the ad tech ecosystem to access broader audiences and improve outcomes.

• Boost Sales Significantly: Capitalize on 100% addressability to connect with the 70% of audiences beyond traditional cookies.

• Transform Collaboration Efficiency: Move from lengthy processes to seamless collaboration in minutes.

Join us as a key player in shaping the future of Permutive, backed by leading investors like Softbank and EQT Ventures and recognised as a YCombinator Top 150 company.

About the Role 

Permutive has built an advertiser business that works with some of the most innovative advertisers in the world. Our platform connects brands directly with premium publishers. Using the Permutive infrastructure for data collaboration, we enable audience activation that respects consumer privacy and is non-reliant on an identifier to drive performance.

As Customer Success Director, you will be the most senior member of the team in North America and actively work to improve internal processes and practices while driving cross-team partnerships with other departments. In partnership with our Account Management team, you will support renewal and upsell opportunities within your account base, and be accountable for Net Dollar Retention. You will also be seen as an example by the rest of the team and will be setting best practices for customer relationships management and an informal leader in the team

What you’ll be doing 

As Customer Success Director, UK you will focus on deepening our strategic relationships with our top tier customers in the UK, some of which have a global presence. You will be tasked with continuously improving client health across our customers. You will support your customers in continuous innovation within the space of their first party audience strategy, lead the innovation process and collaborate with them to maintain their leading position in the advertising market. of their direct sold advertising strategy and ensure they are taking the right steps to grow their revenue through the use of first party data. 

The customers within your portfolio have been our partners for a long time - your goal should be to continuously identify ways to evolve their strategy and lead a creative process to unlock additional pockets of value for them, deeply solidifying our position as their strategic, long-term partner.

About the Team 

You'll be joining a collaborative, diverse customer success team who are based in London, Paris, and across the United States. We're focused on ensuring our customers meet their organizations' strategic goals while also helping us achieve world-class customer satisfaction and net revenue retention. We're a forward-thinking team who cares deeply about our customers' businesses; we are industry experts and consultants. We are the voice, eyes, and ears of our customers at Permutive, and we work hard to spread customer empathy in all internal teams.

Your day-to-day responsibilities will include:

• Achieving and maintaining high customer health through strategic success and account planning and engagements (e.g. Executive Business Reviews), understanding and improving product usage, and supporting clients in meeting their business objectives

• Managing a book of business, comprised of our top tier, strategic customers in the UK, a good number of which run global businesses; deeply understanding their commercial strategy, needs, and pai