Strategic Program Manager

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:   

• Lead the development and implementation of complex programs that that drive growth and operational excellence for STEP’s portfolio, in partnership with stakeholders at all levels
• Deliver critical cross-functional programs across the Product, Engineering, Design and Customer Success Teams at ServiceNow, including customer-facing initiatives
• Ensure programs are designed to deliver specific strategic outcomes – with metrics, milestones, and program structure to ensure successful execution
• Develop trusted relationships with key customers, technology, functional leaders and stakeholders to drive focus on the strategic program objectives and optimize program delivery. This includes establishing regular cadences and holding resources accountable for their responsibilities within the program.
• Clearly communicate objectives, status, risks, and results to all stakeholders while collaborating with workstreams to resolve blockers
• Ensure that each program aligns with the broader business objectives and contributes to the overall success of the organization
• For customer-facing strategic programs: engage with customers’ requests, including scoping of the level of effort, fulfilling business requirements, and resolving customer escalations
• Strong communicator, able to convey complex ideas in a clear, concise manner both verbally and in writing; comfort in business and technical discussions
• Software industry domain expertise, and the ability to understand complex technology problems is a plus

 

Qualifications

To be successful in this role you have:

• 10+ years of work experience in Program Management
• Excellent interpersonal skills, customer-centric attitude and experience working with cross-functional teams and multi-level stakeholders
• Experience with customer-facing Programs supporting large, complex enterprise customers
• Proven project/program management experience involving many cross functional teams across the organization
• Strong collaboration and communication skills – able to work well with many different types of people, able to influence and lead without direct reporting authority
• Expertise in the enterprise software/ SaaS industry a plus
• Education: Bachelor’s Degree or equivalent required; MBA or other Graduate degree preferred

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Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and requ