Patient Care Coordinator, Full Time- Neurology Institute of Boerne

VIVO Infusion, LLC

Neurology Institute of San Antonio/Kerrville/Boerne, A Vivo Infusion Company

Patient Care Navigator

Boerne, TX

Vivo Infusion Patient Care Coordinator:

Neurology Institute of Kerrville/Boerne is a busy neurology practice serving San Antonio, Kerrville, and Boerne, TX seeking a dedicated Patient Care Coordinator to join their team at their Boerne location. In this pivotal role you will guide patients in coordination of their care to outside physician practices/facilities by sending out referrals, medical records, and obtaining prior authorizations for MRIs. Experience in eClinicalWorks is a plus and experience in obtaining prior authorizations is essential.

Compensation:

• $20.00 - $22.00/hour

• 5% Annual Bonus Potential - Paid Quarterly (Performance Based)

• Private Equity for the Greater Good - Company-wide Employee Ownership Program

Benefits Offered:

• Medical, Dental, Vision

  • HSA w/ Employer Contribution

  • Touchcare - Insurance Concierge Service

• 401K with Match up to 4%

• PTO: Accrual 3+ weeks

  • PTO Buy-back, PTO Rollover, and PTO Donation Program.

• Wellness Reimbursement Program - $360 Annually

• Employee Referral Bonus - Uncapped Bonus Potential

• Tuition Assistance Program & Professional Association Reimbursement

• Employee Assistance Program (Employer-provided)

• Short & long-term disability (Employer-provided)

• Life Insurance (Employer-provided)

Employment Type, Schedule, FLSA Status:

• Full-Time

• Position Schedule: Monday- Friday | 8:00am-5:00pm

• FLSA Status: Non-Exempt

Reports to: Clinical Operations Manager

Location: 1580 S Main St STE 101B Boerne,TX 78006

Primary responsibilities:

• Performs a variety of patient care activities rendering quality patients in accordance with standards of practice.
• Room clinic patients in person or virtually and update patient chart with the required information
• Communicate pertinent patient data to providers and nurses to ensure quality and continuity of patient care
• Provide administrative and front-end support: Greet patients, assist with scheduling, manage phone calls (incoming and outgoing), and process payments.
• Oversees and ensures efficient turnover of exam rooms
• Assist provider in the exam room as requested
• Collect, prepare, and submit ordered patient lab specimens as directed.
• Assist Patient Services team as needed to obtain prior authorizations for prescribed treatment's and documents.
• Triage patient phone calls and messages and document them appropriately
• Orders and manages supplies under the direction of manager
• Disinfect and stock the exam rooms.
• Assist in obtaining records required for the patient’s chart
• Demonstrate effective communication skills, reporting patient issues as needed throughout the treatment day.
• Follow company policies and CDC guidelines for infection control.

Secondary responsibilities:

• Assist with proper handling and storage of hazardous materials.
• Maintain confidentiality of all company and patient records. Adhere to HIPPA.
• Communicates schedule changes to the team and assists with rescheduling patients.
• Manages incoming mail and deliveries.

Qualifications:

• High school graduate or equivalent, required.
• Medical Assistant Certification or Registration preferred.
• CPR/BLS, required.
• 6 months of clinical experience, required.
• Experience with eClinicalWorks is a plus
• 1 year in an administrative or customer service role, preferred.
• Phlebotomy and lab processing skills, preferred.
• A caring and compassionate personality
• Great customer and patient service
• Ability to multitask and work under pressure
• Excellent communication skills
• Assist with Referrals/Progress Notes/Medical Records/Prior Authorizations for MRIs
• Assist MDs and NPs

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The r