Manager, Network and Information Security

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Manager, Network and Information Security is responsible for supervising and coordinating all IT support staff, activities and functions of assigned Epic Technical Services (ETS) teams. The Manager of Network Information and Security provides ongoing people, and technical leadership in support of CVS-Oaky values and objectives. This Manager is a charismatic leader who fosters high-performing teams through a constant focus on learning and skill development. Reports to the Senior Manager of Epic Technical Services.

The Manager of Network Information and Security oversees the Epic Electronic Health Record (EHR) environments within and across healthcare organizations, including lower environments, production, testing, and training systems. They are the central point of coordination for changes, updates, and upgrades to ensure system stability and operational efficiency. 

Responsibilities will include:

Environment and Change Management

Overseeing multiple environments: Managing the day-to-day operations and maintenance of multiple Epic environments, such as lower instances, production, disaster recovery, training, fix, and testing.

Coordinating Updates and Upgrades: Managing the planning, coordination, and execution of Epic updates (Epic Nova for RA/SU), version upgrades, and regular maintenance.

Defining Change Control Processes: Implementing and enforcing change control processes for the Epic system, including build migration using Epic's Data Courier and Content Management tools.

Coordinating System Activities: Organizing key activities including environment refreshes and data migrations. 

Collaboration and Communication

Acting as a liaison: Serving as the bridge between Epic application teams, infrastructure teams, third-party hosting vendors, and Epic representatives.

Leading meetings: Chair meetings for the Change Control Board and other workgroups to ensure alignment and communication. Communicating effectively: Preparing and disseminating structured communications to project teams and end-users regarding upcoming changes, downtimes, and other environment activities.

Coordinating with vendors: Managing vendor relationships and serving as the main point of contact for technical issues and inquiries. 

Monitoring and Support

Tracking and documenting: Maintaining documentation for environment versions, patch levels, and maintenance schedules.

Monitoring performance: Overseeing Epic system performance and troubleshoot issues related to Data Courier and Content Management. Reviewing Epic communications: Analyzing and acting on Patient Safety Escalations (PSE), Care Concern Bulletins (CCB), and Nova documentation from Epic.

Support testing: Collaborating with Quality Assurance (QA) teams on application and integrated testing for system upgrades.

Coordinating downtime: Participating in the planning and testing of downtime and disaster recovery procedures. 

Growth: Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serve as preceptor, mentor, and resource to less experienced staff.

Required Qualifications

• 6+ years' experience in healthcare IT, with significant time spent leading Epic environments, upgrades, and security.
• 4+ years' experience with Epic software, including environment management, build tracking, and change control processes using tools like Data Courier, Bridges, and Content Management.
• 3+ years leadership, organizational, communication, and project management skills.
• 3+ years' experience coordinating multi-disciplinary teams and managing complex initiatives. 
• 3+ years' experience building, developing, and leading cross-functional teams to successful change initiatives and project outcomes, at scale.

Preferred Qualifications

• Epic certifications (e.g., Data Courier, Bridges)