Assistant, Student Financial Aid

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Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester.  We embrace our identity as a community college, as reflected in our mission statement.  We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.

As a community college committed to our mission, we seek to recruit and retain a workforce that:

• Values intellectual curiosity and innovative teaching

• Is attracted by the college's mission to promote equitable access to educational opportunities

• Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities.

• Focused on student academic achievement and postgraduate outcomes

• Welcomes difference and models respectful interaction with others

• Engages with the community both within and outside of ACC

Job Posting Title:

Assistant, Student Financial Aid

Job Description Summary:

To provide customer service assistance technical support assistance in the administration of student financial aid services including providing financial aid information and guidance to students and prospective students.

Job Description:

Description of Duties and Tasks ​

1) Provides technical support to students by assisting them with setting up FSAID, submitting FAFSA, accessing Online Services and requesting IRS Tax Return Transcripts.
2) Provides financial aid information to students regarding programs, application procedures, availability of funds, procedures for applying, disbursement of funds and scholarship resources.
3) Responds to and/or directs student financial aid inquiries in person or via telephone.
4) Provides telephone outreach to students in the financial aid process.
5) Assists in reviewing student financial aid applications and determining eligibility based on federal and state regulations.
6) Assists students with navigating removal of registration holds due to delinquency or loan default, repayment of current term aid/loans or obtaining uncovered balances.
7) Applies federal and state regulations to all aspects of financial aid programs and provides information regarding regulations to students and prospective students.
8) Provides assistance with the College Work Study Program as required.
9) Presents financial aid presentations and workshops which may include Student Success, Loan Entrance Counseling, Work-Study Orientation, FAFSA workshops and Student Money Management presentations.
10) Performs general clerical activities and provides support in relation to financial aid services.
11) Communicates with students regarding incomplete financial aid files and assists students with submission of missing documentation and forms.

Knowledge ​

* Student financial aid processes and activities.
* Federal and state regulations pertaining to financial aid programs.
* Work study programs and financial aid outreach programs.
* Outreaching to students and providing student service follow up information regarding financial aid, admissions, registration, etc.
* Customer services techniques and practices.

Skills ​

* Maintaining an established work schedule.
* Effectively using interpersonal and communications skills, including tact and diplomacy.
* Effectively using organizational and planning skills with attention to detail and follow-through.
* Providing information and guidance in relation to student financial aid programs.
* Reviewing financial aid applica