Phlebotomist - OP - FT Mon-Wed 0600-1630, Thu/Fri 0600-1100, Occ. Sat and On-call

The Outpatient Phlebotomist is responsible for processing patients requiring blood draw, providing a high level of customer satisfaction, focus on patient care, and positive communication with customers, hospital staff and co-workers conducting laboratory tests which provide information to physicians for the diagnosis, prevention or treatment of diseases in patients. 

Position Requirements

• High school graduate or equivalent
• Phlebotomy training or work experience; phlebotomy certification preferred
• Good people skills necessary
• Mobilab experience preferred
• Computer, printer, phlebotomy, customer service
• Knowledge of medical laboratory science
• Strong organizational skills and interpersonal skills
• Ability to determine appropriate course of action in more complex situations
• Ability to work independently, be attentive to detail and maintain a positive attitude
• Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling of work
• Ability to maintain confidentiality of all medical, financial and legal information
• Ability to complete work assignments accurately and in a timely manner
• Ability to handle difficult situations involving patients, physicians, or others in a professional manner
• Strong computer skills
• Exposure to blood and body fluids, infectious and contagious diseases, chemicals.
• Ability to communicate in English verbally and in writing.
• Ability to perform multi-functional tasks.
• Ability to read computer screen, distinguish color, hear phone and conduct interpersonal communications
• Ability to learn, reason and perform mathematical calculations related to job.
• Ability to use critical thinking skills.
• Requires light to moderate work with 40 pounds maximum weight to lift and carry.
• Manual dexterity and mobility in both hands; exposed to repetitive motion.
• Frequent reaching, bending, stooping, kneeling, and crouching.
• Requires prolonged standing and walking
• Flexibility to shift schedule, work extra hours or overtime as needed by staffing deficits or high patient volumes

Key Results

• Positively identifies patients and specimens: 0 ID errors = 4, 1 ID error = 3, 2 ID errors = 2, >/= 3 ID errors = 1. Selects correct patient in Meditech and handhelds. Properly labels specimens using 2 identifiers. Uses handheld properly for specimen collection.
• Uses proper technique for specimen collection and ensures proper collection for specimen integrity. Produces work that does not have to be redone. 0-0.25% error rate = 5, 0.26-0.75% error rate = 4, 0.76-1.50% error rate = 3, 1.51-1.99% error rate = 2, >2% error rate = 1.
• Blood cultures volumes are adequate. Average bottle volume is between 5-10mL and: 0-5% non-standard bottle usage = 5, 5.1-10.0% non-standard bottle usage = 4, 10.1-15.0% non-standard bottle usage = 3, 15.1-19.9% non-standard bottle usage = 2, >20% non-standard bottle usage = 1.
• Blood culture contamination rate is acceptable: 0.0% contamination = 5, 0.01-0.50% contamination = 4, 0.51-1.00% contamination = 3, 1.01-2.49% contamination = 2, >2.50% contamination = 1.
• Turn Around Time within acceptable time criteria for ER patients. Average time from Ordered to Collected: <10 minutes = 5, 10-12 minutes = 4, 13-15 minutes = 3, 16-19 minutes = 2, >20 minutes = 1.
• Courtesy of the person who took your blood. 5 pts – Exceptional (90% rank and above), 4 pts – Exceeds Standard (75th–89th % rank), 3 pts – Meets Standard (50th–74th % rank), 2 pts – Below Standard (25th–49th % rank), 1 pt – Poor Performance (below 25th % rank).
• Communication: Communicates potential issues or opportunities to improve quality of care or services in a timely manner and in a positive way. Communicates issues/concerns to appropriate person. Communicates issues or concerns at shift change with co-worker. Documents phone number on communication log and promptly answers phone or returns call. Reads email and communication logs daily. Enters appropriate Mobilab comments.
• Motivated – takes initiative for work that needs to be done. Helps coordinator with tasks as needed. Willingly seeks out/accepts new responsibilities. Completes assigned floors and goes to other floors without prompting. Actively improves skills and knowledge.
• Works as a team. Helps co-workers without prompting. Respects differences of age and diversity. Discourages criticism of co-workers. Workload fairly distributed with those on same shift.
• Works efficiently. Makes good use of time. Follows through on all departmental duties. Helps co-workers as needed. Uses critical thinking skills in all aspects of the job.
• Adheres to Williamson Health Lab attendance policy. Reports to work on t