Junior Configuration Change Coordinator
CACI International IncAbout the role
The Opportunity:
CACI is seeking a Junior Configuration Change Coordinator to support the Department of Homeland Security (DHS) Office of the Chief Information Officer (OCIO) IT Operations (ITOPS) with change management of a critical wide-area network (WAN) supporting information sharing across DHS Components. This team ensures the integrity, security, and stability of designated DHS networks, and implements a structured Change Configuration Management (CCM) process to track, approve, and document system changes across the network. The ideal candidate is motivated by challenges with a strong desire to solve problems and grow professionally
Responsibilities:
The Junior Configuration Change Coordinator will directly manage with the oversight of a Senior Change Coordinator change coordination engineering activities/requirements for assigned components including new activities, updating the status of existing activities, modifying as needed for date changes, preparing briefings, participating in change control meetings and senior level briefings discussing high or significant outage impacts. Additionally, ensure change requests are reviewed, documented, and approved in accordance with DHS IT governance policies, ensure system configurations are properly tracked and maintained to prevent unauthorized or undocumented changes, conduct operational risk assessments and impact analysis before implementing changes, and ensure post-change validation and rollback procedures are in place to maintain system stability.
Responsibilities include but are not limited to:
Facilitate communications between DHS Headquarters and DHS components, including but not limited to Change Requests (CR) and Service Requests (SR)
Carry out all requests involving enterprise networking components
Facilitate routine meetings between appropriate stakeholders
Collaborate with respective engineering team members as required
Collaborate with the lower tiered teams as required
Provide rotating on call support as required
Escalate issues that require attention of senior leadership
Forecast technological changes that may arise for the respective component
Establish appropriate change configuration management duration and hold participants accountable to designated change windows
Research, compose, coordinate, and present change configuration management support utilizing established processes
Participate in change configuration management validation and various approval meetings acting as a technical advisor, and presenter as required
Assist in planning and developing methods, procedures, and policies concerning enterprise-wide systems and/or applications software as well as project implementation
Participate in program management reviews, technical oversight meetings, and workshops to keep abreast of program controls, changes and new standard systems being acquired for installation.
Ensure change implementers are using best practices / industry standards to ensure successful changes, mitigating impact risk to DHS’ mission, avoidable delays, or rescheduled changes
Qualifications:
Required:
Ability to obtain DoD Security Clearance
Ability to obtain Department of Homeland Security (DHS) Entry On Duty (EOD) - Active EOD preferred
Bachelor’s degree and experience in a related field (Equivalencies include High School Diploma/GED + 6 Years’ or Associate degree + 2 Years’ experience)
Familiarity with Change Configuration Management and IT Service Management (ITSM)
Familiarity with ITIL Change Management Framework
Excellent verbal and written communication skills
Excellent interpersonal skills and able to relate effectively with program employees, government / client representatives, and internal organizational functional representatives
A collaborative, team-centric attitude and enthusiasm that encourages outreach and partnership
Ability to interface with the customer on a consistent basis and e
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