Sr. Manager, ABS Retail Insurance Accounting - Premium Payables

About Acrisure

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions. Bringing cutting-edge technology and top-tier human support together, it connects clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services and more.

In the last eleven years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in 21 countries. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.

Job Summary:

This Sr. Manager for Retail Insurance Accounting is responsible for the daily oversight and management of one of the following functions: Cash Application & Receivables, Invoicing, Premium Payables, Direct Bill or Producer & Broker Payables in one of the four divisions within North America Retail Insurance. This role is responsible for ensuring operational accuracy, efficiency, and compliance to provide best-in-class services while driving process improvements and delivering key performance outcomes. The Sr. Manager will provide leadership, analyze metrics and trends, and collaborate across functions to optimize workflows and achieve organizational goals. The role reports to the Director, Retail Insurance Accounting.

Responsibilities:

• Oversee day-to-day operations and month-end close within the assigned function, ensuring accuracy, efficiency, and compliance with standardized processes and adherence to service level agreements.

• Monitor performance of staff and delivery metrics to ensure optimal performance of staff, creating actionable strategies to address challenges and capitalize on opportunities.

• Assess and assist the implementation of appropriate modifications to improve/optimize consistent processes while maintaining appropriate local decision making for ongoing operations.

• Ensure adherence to financial controls, regulatory requirements, audit standards, and minimum accounting standard requirements within the function, as outlined by Corporate Accounting and Internal Audit in accordance with U.S. GAAP and SOX controls.

• Collaborate with Acrisure’s accounting and finance departments in regards to process improvement initiatives, reporting, analysis, and developments.

• Partner across other functional areas to ensure end to end performance across all functions as well as successful onboarding and integration efforts for future Division growth.

• Assist with initial configuration and ongoing review of EPIC agency management system (new single database), ensuring that accurate accrual accounting and revenue/expense recognition methods are in place.

• Understand and request staffing needs aligned with budget, metric targets, and future anticipated growth.

• Act as a key point of contact for escalations, resolving complex issues and maintaining positive relationships with internal and external stakeholders.

• Provide leadership, mentorship, and development opportunities to a team of professionals, fostering a collaborative and high-performing culture.

• Drive innovation by leveraging technology, tools, and best practices to streamline workflows and improve service delivery.

This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.

Requirements:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Technology Skills:

• Applied Epic or similar agency management software experience preferred.

• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).

Other Qualifications:

• Must have strong experience leading large high performing teams including the utilization of performance scorecards to drive optimized performance of all staff.

• Continuous improvement and agile mindset with experience influencing and leading teams thru process improvement and high levels of change.

• Must be analytical, organized, and detail oriented with excellent verbal and written communications skills with all levels.

• Must have a high level of problem-solving skills.

• Demonstrated strong interpersonal skills and ability to build relationships with key stakeholders at all levels within an organization.

• Comfortable “rolling up the sleeves” related to both regular processes as well as strategic, operationa