Assistant Account Administrator - Manhattan

Are you ready to make a difference? Choose to work for one of the most trusted companies in Kansas.

Why Join Us?

• Make a Positive Impact: Your work will directly contribute to the health and well-being of Kansans.

• Family Comes First: Total rewards package that promotes the idea of family first for all employees. Paid vacation and sick leave with paid maternity and paternity available immediately upon hire

• Professional Growth Opportunities: Advance your career with ongoing training and development programs.

• Dynamic Work Environment: Collaborate with a team of passionate and driven individuals in a work environment that promotes flexibility.

• Trust and Stability: Work for one of the most trusted companies in Kansas with over 80 years of commitment, compassion and community.

• Inclusive Work Environment: We pride ourselves on fostering a workplace where everyone is valued and respected.
   

Benefits & Perks

• Base compensation is only one component of your competitive Total Rewards package

• Incentive pay program (EPIP)

• Health/Vision/Dental insurance

• 6 weeks paid parental leave for new mothers and fathers

• Fertility/Adoption assistance

• 2 weeks paid caregiver leave

• 401(k) plan matching up to 5%

• Tuition reimbursement

• Health & fitness benefits, discounts and resources

Job Summary

The assistant account administrator is responsible for sales support operations, including providing customer service, resolving bill/invoicing inquiries, reporting as well as other administrative duties.  Work is performed in a fast-paced environment.

**This position is onsite in the Manhattan office for approximately 20 hours a week.
 

What you’ll do

• Confidently respond to walk in customers, colleagues, clients, and brokers requests in a timely manner either in person or by email, phone, or written correspondence.

• Provide accurate business analytics support to Sales Management.

• Researches and resolves billing, invoicing, group claims and benefit inquiries.

• Prepares group information packets.

• Prepares ad-hoc Excel reports and analysis as required via various systems.

• Cover and perform duties for staff as needed &/or during high periods of workload.

• Responsible for opening and closing office each business day and light office maintenance and cleaning

• Required to sign a non-compete agreement

• Travel may be required

• Can require lifting, bending, and loading supplies and small office equipment up to 50 pounds

• Phone usage up to 20% of the day and keyboard use up to 80% of the day

• Must comply with corporate compliance program

• Must be able to maintain confidentiality

• Regular and predictable attendance is an essential job function as defined by policy

• Must comply with and implement corporate information security policies, standards, and guidelines relative to access control

• Must follow URAC standards as required for essential job functions

• Must support and exhibit the company's values of integrity, dependability, service, growth and progress, and courage

What you need

Knowledge/Skills/Abilities

• Requires the ability to acquire and maintain a State of Kansas Insurance Agent's license within 90 days of employment and must maintain license through employment.

• Proficient with Microsoft Office and Adobe.  Strong excel experience necessary for data analytics

• Excellent organizational skills and professionalism

• Exceptionally high level of attention to detail; extremely well-organized

• Strong time management skills with a sense of urgency and the ability to prioritize multiple tasks in a fast -paced environment.

• Exceptional communication skills, both verbal and written; an engaging personality in person and on the phone

• High respect for process and procedure; able to step outside of your comfort zone to embrace new processes

• A team player; highly committed to the overall success of the team

• A strong customer (both internal and external) focus and consistent follow through on commitments.

• Ability to read and comprehend both verbal and written instruction is required.

• The ability to set daily and weekly wo