Manager, Outpatient Nursing - Hematology/Oncology

Work Shift

Day/Evening

Scheduled Weekly Hours

40

Summary

This position supports Mercy's philosophy of patient centered care by providing support to customers, physicians, and staff of Mercy Medical Center. The Outpatient Nurse Manager II will assure the coordination, integration, facilitation, and provision of cost-effective, high-quality patient care, within assigned areas, consistent with the strategic priorities and mission of Mercy Medical Center.

Job Description

Job Duties

• Ensure that accurate and clinically relevant information is communicated with patients, their families, and co-workers at hand offs and other times as needed. Take all measures necessary to ensure that the appropriate and involved parties have communicated necessary information in order to allow for the best possible patient outcome.
• Ensures high quality and safe patient care using evidence-based practice, performance improvement, and service excellence.
• Identifies quality improvement opportunities based on quality metrics.
• Manages customer complaints in a timely and caring manner.
• Evaluates Press-Ganey or Internal Customer Survey scores at least quarterly, as applicable.
• Implements strategies to assure physician satisfaction.
• Conducts regular staff meetings.
• Develops and/or maintains accurate job descriptions and performance standards for all job classifications within the department.
• Develops and utilizes a formal plan to recognize outstanding individuals or teams in their department.
• Implements key initiatives and demonstrates performance improvement within the department.
• Provides for mechanisms to measure, analyze and manage variation in the performance of defined processes.
• Practices cost containment efforts on a shift to shift basis by efficient use of time and resources, i.e., man-hours, patient charges, equipment, supplies.
• Prepares or provides input to preliminary Capital, FTE and Operating budgets for department/unit by due date.
• Leads and/or participates in department, service line and/or organization-wide problem-solving, re-design or new program projects or performance improvement teams, committees and councils.
• Fosters interdisciplinary, collaborative relationships within the service and the institution as a whole.
• Follows Mercy's safety guidelines, carries out job- specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.

Department Specific Duties

Digestive Health Center & Pain Management

• Demonstrates accountability for effective management of human resources (hiring and maintaining staff, staff turnover, coaching, etc.).
• Fosters a culture of accountability, creativity, critical thinking and staff development.
• Prepares or provides input for department business plan.

Surgery Center

• Demonstrates accountability for effective management of human resources (hiring and maintaining staff, staff turnover, coaching, etc.) for the Surgery Center and PACU.
• Collaborates with Surgery and Anesthesia Section Chief as necessary and attends section meetings.
• Reviews and updates orientation and educational materials for both the Surgery Center and PACU.
• Fosters a culture of accountability, creativity, critical thinking, and staff development.
• Prepares or provides input for department business plan.
• Expected to perform bedside care as needed.

Hematology/Oncology

• Demonstrates accountability for effective management of human resources (hiring and maintaining staff, staff turnover, coaching, etc.).
• Fosters a culture of accountability, creativity, critical thinking and staff development.
• Prepares or provides input for department business plan.

Knowledge, Skills and Abilities

• Demonstrates effective leadership skills (i.e. coaching, counseling, prioritization, decision making and conflict management).
• Utilizes effective coordination, collaboration, and facilitative skills.
• Possesses skill in staffing, financial management, project management, forecasting, staff development and change management.
• Maintains a positive, professional demeanor in emotionally charged situations and serves as a role model for staff.
• Committed to ongoing self-development and learning.
• Role Models exemplary customer service skills including verbal, non-verbal skills and proper phone etiquette.
• Creates a welcoming environment for all healthcare team members.
• Demonstrates ability to use problem solving techniques to achieve desired results and affect change.