Senior Manager, Information Technology

Overview

 

THE MODERN HOME OF AMERICAN GOLF

Discover The Modern Home of Golf at our Frisco resort & spa. 

 

At the heart of modern golf culture, Omni PGA Frisco Resort & Spa delights from tee time to cocktail hour. Stay in one of our 500 thoughtfully-appointed hotel rooms and suites or one of 10 exclusive ranch houses. Tee off on two 18-hole championship courses at Fields Ranch, designed by acclaimed golf course architects Gil Hanse and Beau Welling. Practice on a 2-acre putting course, continue after dark at The Swing, a lighted 10-hole, par-3 short course, and find more fun off the fairway at the Monument Realty PGA District nearby. Balance your golf getaway at our resort in Frisco, TX with four on-site pools, including an adults-only rooftop infinity pool. You can also book rejuvenating treatments at Mokara Spa and indulge in inventive fare at 13 dining destinations. Whether you’re planning your next golf trip or a once-in-a-lifetime family vacation, you’ll always remember your stay at Omni PGA Frisco Resort & Spa.

 

Job Description

The Senior IT Manager, Information Technology role is responsible for the overall planning, organization, andexecution of all IT-related functions. This hands-on-oriented leadership role requires a thorough level ofinformation technology/infrastructure, security, and compliance knowledge.

This includes, but is not limited to, directing a team regarding all IT operations to meet customer requirements asAs well as the support and maintenance of existing applications and the development of new technical solutions.In addition, it is responsible for the effective provisioning, installation/configuration, operation, and maintenanceof system hardware and software, and related infrastructure. This individual participates in technical research anddevelopment to enable continued innovation within the infrastructure. This individual ensures that systemhardware, operating systems, software systems, and related procedures adhere to organizational standards.

Ensures the smooth functioning of all computer and network systems that enhance service and value for the hotelguests and associates while strengthening the productivity and profitability of Omni Hotel & Resorts.

Responsibilities

· Provides technical support for all computer systems in the hotel and serves as an escalation point for property IT issues. Ensures proper operation of IT equipment while troubleshooting hardware or

software issues.

· Ensure that IT systems and controls are in place to comply with corporate policy and procedures in maintaining compliance with PCI standards, backup policies, and other Corporate IT standards; performs audits, system maintenance, and security reviews.

· Remains abreast of changes in user, system software, and hardware requirements.

· Leads and engages the IT team toward success.

· Provide Tier 2/Tier 3 support for system problems, recommend and implement solutions, or draw upon other resources and/or vendors to resolve.

· Train or facilitate training for users on proper system use and maintenance, which may include conducting training and retraining sessions with hotel associates.

· Coordinate installation of new systems and equipment and assist in any corporate programs or initiatives, which may include beta testing.

· Provide on-site assistance with company-issued operational phones and be a liaison between Telecom Providers.

· Ensure timely completion of work transferred by the Omni Hotels & Resorts Service Desk; prioritize and escalate issues as needed.

· Coordinate with the infrastructure team to facilitate new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc., in accordance with standards and project/operational requirements.

· Research and recommend innovative, and where possible automated, approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.

· Provides hands-on support, coaching, and mentoring to IT team members.

· Serves as advisor to executive leadership on information security risks, IT compliance issues, and industry trends that will require prioritization, funding, and/or implementation support.

· Partners with Infrastructure and Operations teams to drive adoption and implementation of information security policies, procedures, standards, and incident handling processes.

· Provides clear direction to achieve goals, creating an environment that fosters team commitment and employee engagement.

· Hires, recruits and retains superior IT talent.

· Demonstrates exceptional written and oral communication skills and can communicate to all levels and areas of the organization.

 

Principal Duties