Clinic Manager - Gynecology Multi Site

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Day - 08 Hour (United States of America)

This is a Stanford Health Care job.

A Brief Overview
Plans, organizes, manages and coordinates clinic services and staff to achieve continuous and optimal patient care within a clinic that may span across multiple sites or consist of multiple specialties.

Locations
Stanford Health Care

What you will do

• Completes various special projects, which may require reviewing and analyzing information, identifying problems, recommending solutions, and writing reports.
• Cultivates and provides exemplary customer service, assuring that customer service standards are consistently met or exceeded; identifies opportunities to improve services and takes correction actions accordingly; analyzes customer/patient complaints, concerns and suggestions, and provides appropriate follow-through, including prompt response to resolve any customer/patient complaints.
• Develops, recommends, implements, and interprets new or revised policies, standards, and procedures; monitors and enforces compliance.
• Ensures quality program management through compliance with federal, state and local regulations concerning health care and Joint Commission guidelines; continuously assesses care and services provided to meet or exceed the needs and expectations of patients/customers; identifies opportunities to improve quality of care; and assesses and improves key processes that directly affect patient services.
• Manages clinic facilities and environment, assuring via other support services, that the facility is maintained in a safe and clean manner and presents a professional environment at all times, and that clinic workstations and patient workflow are organized to assure optimal effectiveness and efficiencies; coordinates maintenance and repairs of clinic area, equipment, and instruments; identifies clinic operational needs; manages appropriate level of equipment and supplies; coordinates and integrates intra/inter-department systems.
• Participates in the development of services by assuring that any new health care providers who join the staff are appropriately supported and oriented to the clinic; assures that growth opportunities are identified; markets and promotes new and existing programs and services to patients and the community; functions as clinic liaison, representing the clinic and hospital to local community and business groups and patients/customers.
• Plans and integrates clinic functions to support the hospital's priorities as regards goals and objectives and provides effective leadership, business acumen and vision to maintain and "grow" the clinic's services.
• Provides for fiscal program management by preparing and maintaining annual operating budget within prescribed parameters by monitoring income and expenses to ensure that budgetary targets are met; forecasts staffing, capital and operating budget needs in evaluating and reporting on the clinic(s)' market position, financial situation, space utilization, etc.; monitors performance of the plan, making adjustments as needed; prepares financial reports and projections; identifies opportunities to improve financial systems and services.
• Supervises and directs the work of professional and support staff to achieve optimum patient flow and cycle times appropriate for services; analyzes staffing mix and staff deployment to meet clinic needs; interviews and selects new employees; assures training and orientation for all new employees; monitors staff productivity; schedules work; coordinates reporting of payroll; establishes standards and evaluates performance; implements employee disciplinary process and responds to grievances as needed; assures employee competencies and long-term development through regular performance appraisals.
• Tracks the flow of medical records and patient information through the clinic.

Education Qualifications

• Bachelor's degree from an accredited college or combination of education/experience

Experience Qualifications

• Five (5) years of progressively responsible and directly related work experience

Required Knowledge, Skills and Abilities

• Ability to contribute to health care policy formulation when working in partnership with a multidisciplinary team of health care providers
• Ability to delegate responsibly to others, activities according to ability, level of preparation, the standards of practice and regulatory guidelines
• Ability to develop programs and lead process improvement projects