Lead Technical Program Manager

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

The Risk and Identity Solutions (RaIS) is a key component of the Value-Added Services (VAS) PD within Visa. VAS-RaIS has a suite of high visibility, high-volume, revenue earning applications that provide solutions related to Risk Management, Identity and Authentication. Our capabilities are used extensively by key players in the payment eco-space across the globe.

The RaIS Program Management team ensures high quality deliverables, consistent project / program / business management processes, governance, and coordination. Additionally, the team drives agility / performance efficiencies by managing processes including portfolio, budget, workforce, and communications management.

RaIS employs agile delivery leveraging SAFe. This role is a senior program management role that would provide coaching to other team members on SAFe framework, SDLC, compliance activities and process improvements. The Lead Program Manager position is based in the Austin office.

Essential Functions:

• Provide program management functions for a portfolio of complex and high-profile programs.
• Responsible for coaching and mentoring of scrum teams on Agile/Scrum/Lean principles and practices.
• Drive the adoption of key engineering practices like Continuous Integration, Test Driven Development, etc. to improve quality and reliability of team's deliverables.
• Enforce consistency and standardize processes across the team and the broader project management organization.
• Responsible for management of programs, conduct health checks, and use strong technical and business acumen to manage risk and address escalated impediments.
• Provide resource plans, budget tracking and forecasting.  Manage team to achieve target scope, schedule and cost.
• Coaching for a high degree of performance and creating a culture of achievement.
• Drive coordination and results with business and technology sponsors in developing product roadmaps which align to business objectives and sequenced by priority and resource availability.
• Work with business and technology subject matter experts to define scope, create estimates, develop budgets and project plans, and produce documentation needed for funding approvals.
• Identify and manage dependencies and impacts among programs / projects across the portfolio. Raise issues and risks and drive resolution or mitigation.
• Ensure that all programs and projects are in compliance with Visa's Project Management Methodology and Key Controls and that accurate and timely information is collected and reported regularly on project portfolio progress and financial status.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

Qualifications

Basic Qualifications:
• 10+ years of work experience with a Bachelor's Degree in a technical field or with an MBA

Preferred Qualifications:
• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• Bachelors or Masters degree with a STEM focus (Science, Technology, Engineering or Math) or equivalent. MBA is a plus.
• Expertise in program / portfolio management with financial and budget management experience in a product delivery environment.
• Exceptional knowledge of SAFe/Lean principles and practices
• Excellent ability to understand architectural and technical aspects of product development and expertise in SDLC practices.
• Exceptional collaboration and partnership skills in a global environment with cross-functional teams.
• Excellent oral, written, and presentation skills for effective communication with multiple organizational levels including C-level executives.