Enteral Patient Care Coordinator

Description

Join our compassionate Enteral team as a Patient Care Coordinator and play a pivotal role in providing exceptional support to patients requiring enteral nutrition services. In this vital position, you will be the first point of contact for patients and healthcare providers, facilitating a smooth admissions process and ensuring that patient care starts on a positive and professional note. The successful candidate must become proficient in the use of our enterprise system to enable the accurate processing of new patient orders and re-orders for existing patients. Embrace the opportunity to make a meaningful impact in the lives of patients while growing your career in a supportive and dynamic healthcare environment. To learn more about our company, visit us at PromptCare In-home Respiratory and Infusion 

Reports to: Departmental Supervisor or Manager

Job Type: Full-time, Monday to Friday, Hybrid Schedule (2 days in office - 3 days remote); Will work 40 hours per week with flexible schedules from 8:30am-6:00pm EST, 

Location: Concord, NC 

Requirements

• Experience with insurance payers preferred
• Experience with patient admissions in a similar referral source-based practice setting and customer service in an inbound/outbound customer service center is strongly preferred
• Customer service experience in a Home Medical Equipment company is strongly preferred, but previous customer service experience in the healthcare services business is also acceptable
• Previous experience working with enteral therapy patients or pediatric enteral nutrition formulas is highly desirable

Job Responsibilities, included but not limited to:

• Onboard new patients by hospital discharge or company transition
• Processes inbound orders from our referral sources and requests for assistance from our patients through a variety of mediums, including inbound and outbound calls, faxes, and e-mails
• Provide resupply orders to patients on service
• Receive and review patient records to ensure medical necessity is met for services ordered by physicians
• Perform insurance and benefit verification; obtain prior authorizations
• Other additional job duties

Physical Demands 

The physical requirements listed here indicate what an employee must meet to effectively perform this role's essential functions. The employee frequently needs to communicate verbally, listen attentively, and spend prolonged periods sitting at a desk and working on a computer. The role also requires lifting files, opening filing cabinets, and bending or standing as needed. 

Benefits & Perks 

• Benefits & Perks:
• Comprehensive Medical, Dental, and Vision Package
• 401(k) Plan with Company Match
• Generous PTO: Vacation, Sick Time, Personal Days, and Paid Holidays
• Life Insurance: Standard coverage with optional enhancements
• Employee Assistance Program: Free counseling and coaching sessions
• Emotional Well-being and Work-Life Balance Resources
• Short & Long-Term Disability: Company-paid with optional supplements
• Accidental Death and Dismemberment Insurance
• FSA and HSA: Manage healthcare expenses
• Commuter Spending Programs
• Volunteer and Engagement Opportunities
• Employee Referral Bonuses
• Exclusive Discounts on entertainment, travel and various other supplemental and cellphone plans

Equal Employment Opportunity 

The PromptCare Companies is committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination on the basis of race, color, age, national origin, religion, gender, gender identity, sexual orientation, pregnancy, marital status, genetic disposition, disability, veteran's status or any other characteristic or classification protected by State/Federal/Local laws. We foster a work environment in which diversity and inclusion are embraced, people are hired and advanced on their merits, and employees are treated with mutual respect and dignity.