Business Office Manager

Salary

$22.40 - $33.60 / hour

Overview

Join Our Team as an Business Office Manager at Elderwood at North Creek!

 

Business Office Manager Overview:

• The Business Office Manager is responsible for billing and collection of private pay accounts. This position also obtains appropriate insurance information necessary for timely and successful collection of all accounts, as well as, manages facility petty cash accounts and resident accounts. The Business Office Manager is responsible for the maintenance of census, admission, re-admission and discharge records. This role can inlcude supervision of Business Office Clerk and receptionist positions (where applicable).

Responsibilities

Business Office Manager:

• Handles establishment, transactions, record-keeping, and preparation of quarterly reports to be sent to all residents.
• Performs bank reconciliation to resident accounts.
• Initiates billing for residents paying for care with private funds including Medicaid Pending and Resources.
• Reconciles census, prior period adjustments, bank deposits at month end, and completes the month end close cycle for AR and Accounting for the facility.
• Completes monthly claim submission for third party payers and follows up throughout the AR submission and claim cycle to make sure that all claims are paid accurately and timely.
• Assists responsible parties with submission of Medicaid applications to the appropriate county. Gathers appropriate documentation and directs responsible party/family members on what is required for the application. Communicates with county caseworkers on status of applications and provides additional information as needed. Detailed knowledge of requirements for Medicaid eligibility is necessary to provide this service.
• Notifies resident and/or responsible party of Medicare and Insurance coverage or non-coverage for resident.
• Verifies insurance coverage; assists in response to requests from third party payers and Medicare for additional information and ensures responses are timely and reviewed with the facility PPS expert.
• Receives payments and applied income for resident services and forward to Posting Clerk.
• Reconciles and prepares dietary deposits received from Employee Dining Room, vending machines, guest meals, activities staff and special events and forward to the Posting Clerk.
• Obtains Medicare A and B or other third-party billing information for reimbursement.
• Obtains Medicaid billing information for reimbursement.
• Initiates and reports to Administrator collection activities for receivables; processes bad debt write-offs as approved by Administrator and forwards to the Director of Accounts Receivable.
• Greets new resident and/or responsible party; provides information about billing payments and safeguarding of funds and Resident Account procedures or authorizations as necessary; answers inquiries about rate increases regarding services.
• Completes admission paperwork/agreement and ensures all resident admission agreements are completed fully, including both a resident and spouse/responsible party signature.
• Enters applicable resident information changes in the computer/software.
• Ensures prompt responses to all requests from responsible party or resident regarding financial records; prepares rebates of account balances upon discharge or expiration and forwards to the Director of Accounts Receivable.
• Notifies County Medicaid Offices of any applied income changes for residents.
• Receives and refers to appropriate staff, information concerning Medicaid eligibility of residents including monthly Medicaid rosters.
• Reconciles monthly census resident days with total number of days billed for the month for room and care.
• Reconciles accounts at end of month, posts transactions to proper accounts.
• Verifies ancillary charges and forward to the Posting Clerk if applicable.
• Reviews and processes monthly pharmacy bill; balances the invoice report and enters charges.Enters oxygen and private room differential charges into the system.
• Monitors the aging analysis for outstanding accounts.
• Prepares timely entries of collection efforts in Credit Management system to ensure reports are useful collection tools.
• Oversees deposits and assist with cash posting as needed.
• Processes check requisitions and oversees transactions for facility petty cash funds.
• Processes and maintains records of gift certificates issued in the name(s) of residents.
• Prepares and submits aging reports and Monthly Report Statistical Summary forms to the Administrator and Director of Accounts Receivable. Completes the month end process.
• Prepares year-end documents