Customer Service Representative

Pratt Perks:
Paid Holidays from DAY ONE
Insurance benefits and wellness reimbursement program within ONE MONTH of hire
3 Months: 401(k) with match
12 months: FULL tuition reimbursement and PAID childbearing/parenting leave

 

Position Summary:

This position will be focused on servicing the accounts and be responsible for providing logistics support.

  

Essential Functions/Position Responsibilities:

 

• Interact with drivers and customers 
• Determine appropriate trucks for back haul use
• Schedule loads with suppliers and provide appropriate release numbers to suppliers’ and transportation.
• Confirm prior day pick-ups reschedule if necessary
• Respond to receiving inquiries and update system and suppliers.
• Assist with inventory when required
• Coordinate monitor back-hauls via collaboration with local fleet
• Verify as well as validate light loads and document.
• Investigate detentions complete supplier incident report
• Coordinate pickups communicate to mill buyer any action required
• Update freight rates on a weekly basis
• Work with events and collector organizations to ensure seamless execution of pick-ups and supplies deliveries, as well as provide support and guidance 
• Generate reports, monitor performance, perform trend and data analysis 
• Resolve invoice discrepancies and validate invoicing for related service providers 
• Follow all company policies per Employee Handbook & Code of Conduct.
• Follow all company safety guidelines. 
• Performs other job-related duties as assigned.

 

 

Supervisory Responsibilities:  None

 

 

Hiring Requirements/Preferences

 

•  College degree or High School diploma with equivalent experience
• Minimum of 2 years relevant work experience in transportation and logistics.
•  Basic knowledge of manufacturing operations, recycling industry, and/or supply chain logistics preferred 
• Highly organized and detail oriented with strong analytical capabilities 
• Proficient with Microsoft Office Suite (Excel, Power Point, Access, Word) 
• High degree of safety awareness and safety discipline
• Display a professional and courteous attitude to co-workers, supervisors and the general public at all times.
• Willing to travel and work away from home when and if required.
•  Be willing to work nights and weekends when necessary.
•  Strictly adhere to safety requirements and the policies and procedures as outlined in the Employee Handbook.
•  Have the willingness to work in a team environment and assist co–workers or supervisors with other duties as required.
• Wear personal protective equipment (PPE) in designated operations and production areas as stated by PRATT Safety and OSHA.
•  Be at least age 18 years of age due to nature of working environment.
•  You will be expected to be flexible to the needs of our business, as we continually strive to meet and exceed the needs of our customers.
•  Random and Suspicion Drug tests are performed
•  Please be aware that you must successfully complete a drug screen and background check in order to be hired into the Pratt Industries.
•    Professional Attitude & conduct
•   Multi-task, interpersonal communication, problem solving, and time management skills are needed. 

Qualifications

Pratt Perks:
Paid Holidays from DAY ONE
Insurance benefits and wellness reimbursement program within ONE MONTH of hire
3 Months: 401(k) with match
12 months: FULL tuition reimbursement and PAID childbearing/parenting le