VP, Social Work Services

USRC’s greatest strength in being a leader in the dialysis industry is our ability to recognize and celebrate the differences in our diverse workforce. We strongly believe in recruiting top talent and creating a diverse and inclusive work climate and culture at all levels of our organization.

SUMMARY

The Vice President, Social Work Services provides enterprise leadership for the Social Work function and partners within a dyad leadership model with clinical and operational leaders. This role serves as a key liaison between senior and corporate leadership and frontline Social Workers, ensuring alignment with regulatory requirements, compliance standards, and organizational priorities within the dialysis environment. The VP represents the Social Work discipline in enterprise initiatives and oversees standardized onboarding, training, and practice support, with an emphasis on data accuracy, documentation integrity, and consistent, compliant delivery of Social Work services.

Essential Duties and Responsibilities include the following.  Other duties and tasks may be assigned.

• Serves as a resource to the operations and clinical services teams to develop training materials and programs to assist with the education of Facility Administrators who manage Social Workers, ensuring clarity of role expectations and regulatory alignment.
• Develops and oversees onboarding tools and training materials for new Social Workers, as well as ongoing  educational materials for existing Social Workers, ensuring consistency across the organization. Provides subject matter expertise and guidance to SWs in managing complex and challenging patient situations (e.g., non-adherence, disruptive behaviors, psychosocial barriers), ensuring alignment with clinical standards, policies, and regulatory requirements. Establishes and maintains oversight of Social Work compliance with CMS ESRD Conditions for Coverage and internal policies, including documentation standards, audit readiness, and corrective action planning in partnership with Compliance and Clinical leadership.
• Defines, monitors, and reports key Social Work performance indicators, leveraging data and analytics to identify trends, risks, and opportunities for improvement related to patient outcomes, retention, and program effectiveness.
• Creates and implements educational materials and standardized workflows that support the organization’s clinical quality goals, value-based care initiatives, and operational performance metrics.Serves as a representative on policy and procedure committees to contribute during the development review, and implementation of enterprise policies impacting Social Work practice and interdisciplinary care delivery.
• Collaborates in the development of the Chronic Kidney disease (CKD) and Kidney Care Options (KCO) training materials, including defining and standardizing the role of the Social Worker within both programs.Plays a key leadership role in the development and execution of corporate programs supporting the End Stage Renal Disease Treatment Choices Model (ETC), as well as Value Based Care (VBC) including defining Social Work responsibilities, workflows, and performance expectations within these models.Represents the discipline of Social Work in the development of programs and tools to increase home therapy utilization and transplant waitlist access, ensuring alignment with patient-centered care models and regulatory guidance.Develops tools,programs and practice standards to support governmental and commercially insured patient retention, informed by data trends and field feedback
• Establishes and maintains effective communication platforms and governance structures to disseminate key updates, policies and initiatives to social workers and clinical partners.
• Participates in divisional and regional calls to share key updates and gather input from the clinical and operations teams.
• Leads the Social Worker Advisory Board in partnership with the Senior Vice President of Clinical Services-Special Projects, ensuring field input informs enterprise strategy and program development.
• Serves as a representative to corporate department (e.g., Human Resources, Managed Care, Accounts Receivable), ensuring alignment and integration of Social Work initiatives across the organization.
• Establishes and supports divisional and regional Social Worker leadership structure to drive consistency, accountability, and execution of corporate policies and initiatives.
•   Partners with Clinical and Operations leaders to jointly influence decision-making, prioritize initiatives, and ensure aligned execution of Social Work programs.

 

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