Program Manager (Railroads)

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The Program Manager (PM) is responsible for overseeing the cost-effective delivery of high-quality services that meet all contract requirements and standards for assigned clientele. The position has overall responsibility and authority for contract performance, works in conjunction with the Assistant PM as the interface with Clients, and is primarily responsible for day-to-day examination management and associated support functions. Reports to the Director of Operations.

QUALIFICATIONS:

• Bachelor’s degree in health care or business-related field such as Business Administration or Healthcare Administration with three years of progressive relevant management or supervisory experience.  Seven years of relevant management or supervisory experience in a health care or business related field will be considered in lieu of degree.
• Excellent oral and written presentation/communication skills .
• Experience and demonstrated skills in staff management and development, project management, problem solving skills, and contract negotiation
• Management experience must include responsibility and understanding of financials
• Experience in successfully working with, and leading, integrated teams, and using current business management principles
• Proficiency with computer, common office equipment, and MS Office products
• Must be able to pass an Enter-On-Duty (EOD) Suitability Determination, which is based on a criminal history records check (including FBI fingerprint submission); credit check; and review of required standard forms (SF-85P-Questionnaire for Public Trust Positions)

PREFERRED QUALIFICATIONS:

• PMP Certification

DUTIES AND RESPONSIBILITIES:

• Oversees and supports all contract operations – with emphasis on the quality and cost-effectiveness of the examination process in total.
• Oversees the billing process to ensure thorough, accurate, and timely processing.
• Understands and manages assigned program budgets and expenditures within their control.
• Interfaces with Client officials and other stakeholders on a consistent basis to set performance expectations, monitor program performance, and ensure customer satisfaction.
• Participates in successful contract start-up throughout all phases of the implementation.
• Ensures delivery of customer service (internal and external).
• Ultimately responsible for meeting all contractual obligations.
• Escalates potential Client deliverable issues to the Director of Exam Operations.
• Selects, directs, evaluates, and develops department staff.
• Ensures proper training of contract specific requirements for CHSi employees and subcontractors.
• Oversees development, implementation, and updating of departmental procedures and organizational Standard Operating Procedures (SOPs).
• Ensures compliance with contract provisions and regulatory / statutory mandates.
• Identifies and pursues Business Development opportunities within the scope of their client relationship.
• Initiates and leads process improvement reviews on policies, objectives, and department operations on a regular basis.
• Prepares for and presents monthly program reviews to Executive Management.
• Ultimately responsible for issue resolution as it relates to contract performance and customer service.
• Responsible for the development, analysis, and delivery of reports, feedback, and recommendations by staff and self for management review as necessary.
• Provides Senior Management and the Client(s) with metrics to assess program performance.
• Partners with Shared Services to troubleshoot and improve Client service delivery.
• Leads team meetings on a regular basis to ensure open, two-way communication at all times.
• Responsible for the operations of the team and department on a daily basis.
• Develops and mentors team members from a careering perspective; ensuring annual