Lead Digital Product Manager - Merchant Services Product

About this role:

Wells Fargo is seeking a Lead Digital Product Manager to join our Merchant Services Product team.  Learn more about the career areas and business divisions at wellsfargojobs.com.

In this role, you will:

• Foster a strong agile discipline that inspires teams to continuously improve delivery evidenced through key agility metrics.
• Build frameworks for complex decision making that enable effective debate and accelerate getting to the right answer.
• Drive execution and be accountable for all work coming out of the scrum team.
• Ensure stories, tasks, and defects meet Jira Hygiene standards.
• Participate in the feature refinement sessions to understand the problem, develop a high-level solution, and identify potential dependencies.
• Ensure user stories meet Definition of Ready (DoR) and Definition of Done (DoD).
• Leverage Jira reporting to monitor team performance and board health, share results, and escalate as needed.
• Accept user stories after they have met the acceptance criteria and definition of completion.
• Collaborate and consult with peers, colleagues, and mid-level to senior managers to resolve issues and achieve goals, including across LOBs and at the enterprise.
• Influence and contribute to the capability roadmap development process (i.e., scoping & prioritization).
• Lead the development and execution of complex digital business plans, programs and initiatives which have impact across the enterprise with broad impact.
• Influence digital strategy for the business line requiring in-depth evaluation of multiple factors including intangibles or unprecedented factors.
• Make decisions in digital strategy for product/functionality/experience area requiring strong understanding of the business, policies, procedures, and/or compliance requirements.
• Lead a broad team of digital professionals to meet deliverables and drive new initiatives.
• Potentially lead projects, teams or serve as a peer mentor.

Required Qualifications:

• 5+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

• 4 + years of Experience with Agile methodology of project delivery, including but not limited to intake and discovery/analysis of new work and work in progress within the backlog.
• Knowledge and understanding of Merchant Services in the financial services industry.
• Experience working with third party vendors.
• Experience supporting data infrastructure and analytics in an enterprise environment.
• Working knowledge of data architecture concepts and the ability to align backlog items to established standards and patterns.
• Experience writing requirements for stories and working with one or more Agile tools used for tracking user stories or backlogs, such as Confluence and/or Jira.
• Exceptional problem-solving abilities and critical thinking skills to discern customer, technical and process impacts. 
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important.
• Ability to proactively identify roadblocks and develop recommendations for unforeseen issues in production, change requests, etc.
• Ability to synthesize multi-dimensional, complex, and interrelated concepts into clear, consumable, implications, actions, and decisions.
• Demonstrated track record of effective influencing and collaboration at all levels.
• Customer centricity mindset: focused on putting the customer first in product development to resolve conflicts and prioritize value outcome.
• Exceptional ability to translate complex business and operational concepts so they are clearly understood in support of sound decisions to meet business objectives.
• Excellent written and oral communication skills with ability to clearly communicate results.
• Experience navigating through ambiguity.

Job Expectations:

• Position will require onsite presence at one of the required locations listed below in a hybrid work schedule.
• Flexibility to support global teams across time zones.
• This position is not eligible for Visa sponsorship.
• Relocation assistance not available for this position.

Position Locations:   

• 401 South Tryon Street, Charlotte, NC
• 800 South Jordan Creek Parkway, West Des Moines, IA
• 1100 Abernathy Road NE, Alanta GA

Posting End Date: 

31 Mar 2026

*Job posting may come down e