Work from Home Customer Service Coordinator - Bank Voice

Recruiting: US Remote, United States of America

Work from Home Customer Service Coordinator - Bank Voice

More Than Just a Bank, More Than Just a Career

Your Voice is our voice.  We’ll champion you.

The best people listen and then say, “How can I help?”  That’s what we do at Capital One.  It’s how we take care of our customers.  It’s how we’re changing banking for good, with compassion and real solutions.  Money can be stressful; getting help shouldn’t be.  Our Customer Care team is supported and empowered to be the best people to people.  And we’ll have your back every step of the way.  That’s life at Capital One.  

More Than Just Training, More About You

At Capital One, it’s important that our associates have the necessary skills and know-how to succeed in their roles and best serve our customers. For that reason, we invest heavily in both formal and informal learning development opportunities. Through these training programs and your day-to-day work, you’ll find that successful associates at Capital One will:

• Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change

• Demonstrate a strong customer focus rooted in empathy

• Communicate effectively with peers, management and customers

• Exercise good judgment and independent decision-making skills

• Demonstrate exceptional listening, questioning, call control, and de-escalation techniques

• Be proactive, have effective time management and organizational skills

• Display dependability with a solid attendance record

• Maintain sufficient reliable private internet connection, not supplied by use of cellular data (Not a hot spot)

Basic Qualifications

• High school diploma, GED or equivalent certification

• At least 2 years customer service experience or 2 years of call center experience

Preferred Qualifications

• At least 1 year of Financial Services experience or Banking experience

Schedule

• Tuesday through Saturday, 2:00 p.m. -11:00 p.m. EST

• Sunday through Thursday, 2:00 p.m. - 11:00 p.m. EST (Limited Availability)

  • Schedules are adjusted per time zone

Compensation

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Work From Home:
$43,680 - $43,680 for Fascinator, Coordinator

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

More Benefits, More Health, More Wealth, and More Life

Capital One believes in encouraging you to fill up your cup and come back fresh.  Combine that with above and beyond benefits and you might be onto something.

• Medical, Dental, Vision, Prescription coverage Day 1

• Flexible Schedule Options

• Paid Time Off

• Wellbeing offerings such as backup childcare and Mental Wellness support

• Tuition Reimbursement

• Paid Training and Development offered quarterly

• Flexible Spending Account

• Life Insurance

• Disability Insurance

• 401 K and Stock Purchase Plan

 

At Capital One, we strive to attract the best people to give them the opportunity to be great.”

                                   -Rich D. Fairbank, Chairman, Founder and CEO

We believe in the Power of one

Work & Culture at Capital One

Work at Home Technology Requirements

• Secure home office environment that is free from background noise and distractions

• Reliable private internet connection that is not supplied via cellular data or hotspot is required

  • A private network that is password protected where you have ownership or line of site sight to every device on the network

  • Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)

  • Hotspots and satellite services are prohibited and do not meet performance