Regional Operations Director, On Site

Center 1 (19052), United States of America, McLean, Virginia

Regional Operations Director, On Site

At Capital One, we strive to create a world class experience for our customers. As Regional Operations Director, you have the opportunity to provide leadership to complex markets and teams in the Retail organization. You are responsible for developing a team of leaders that drive mission led performance. You empower teams to execute and support our Branch & Cafe network on their Operational Well Managed agenda. The Region Operations Director cultivates the plan through their Operations Specialist, that will clearly accelerate the team toward its strategic & operational goals. They are accountable for Operational Strategy for their Region, efficiency and effectiveness for the control, Associate experience, and well managed performance activities.  You are a leader in the Region and responsible for maintaining Capital One’s high standard of operational excellence in partnership with the Market and Regional Executives.  

This individual will also partner with Market and Regional Executives, business partners and their teams to improve process efficiency, effectiveness, productivity and controls.

General Responsibilities:

• Set the Operational Strategy for your Region (~100 Branches)

• Demonstrate integrated strategic and tactical thinking to make the right tradeoffs that balance the team and broader organizational perspectives

• Operate confidentially in "gray space"

• Ownership for service levels, risk and compliance, and regulatory policies and procedures

• Manage a large team of Operations Specialists

• Empower Operations Specialists that are responsible for the Operational strategy and oversight of branches within their market

• Identify, recruit, develop, and retain top talent in the local market

• Build a deep bench of talent and be able to quickly develop new talent

• Develop and deliver on short and long term plans to effectively execute team-based service levels and operational performance

• Build strong relationships and work extensively with the Regional Executive leadership team to ensure business objectives are met while effectively managing market operations objectives centered around controls, risk management, compliance and operational integrity.  

• Maintain and foster relationships with key lines of business partners throughout the organization, and identify opportunities to improve end to end processes that lead to stronger and better customer and associate experiences.

• Collaborate with Regional Executives and other business partners to support the deployment of new or revised services, processes, systems, or product delivery.

• Lead a customer centric culture, drive continuous innovation, and champion change

• Drive a culture that creates high performance and strong associate engagement at all levels

This role requires on site visits on a regular basis and does require some travel within Region and throughout National footprint

Basic Qualifications:

• High School Diploma, GED, or equivalent certification 

• At least 5 years of People Management experience or 5 years of Coaching experience

• At least 5 years of experience in Retail Banking Operations or Banking Operations 

Preferred Qualifications:

• Bachelor’s Degree in Business, Marketing, Accounting or Finance

• At least 5 years of experience leading multiple teams, stores, or functions with a distributed geography

• At least 7 years of Retail Branch Banking Operations

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or