VP Client Services

Overview: As the Vice President of Client Operations, you will be responsible for leading and overseeing all aspects of client operations to ensure the highest level of satisfaction and service delivery. You will collaborate closely with various internal teams to optimize processes, drive operational excellence, and enhance the overall client experience.

1. Strategic Leadership:

· Develop and execute strategies to optimize client operations and achieve business objectives.

· Provide visionary leadership to the client operations team, fostering a culture of innovation, collaboration, and continuous improvement.

2. Client Relationship Management:

· Serve as the primary point of contact for key clients, understanding their needs, challenges, and objectives.

· Build and maintain strong relationships with clients, ensuring their satisfaction and loyalty.

3. Operational Excellence:

· Design and implement efficient and scalable operational processes to streamline workflows and improve productivity.

· Establish performance metrics and KPIs to monitor and evaluate the effectiveness of client operations.

4. Team Management:

· Lead, mentor, and develop a high-performing client operations team, fostering a culture of accountability, professionalism, and teamwork.

· Set clear goals and expectations for team members, providing regular feedback and coaching to support their growth and development.

5. Cross-Functional Collaboration:

· Collaborate closely with other departments, including sales, marketing, product development, and customer support, to ensure alignment and synergy in serving client needs.

· Partner with internal stakeholders to identify opportunities for product and service enhancements based on client feedback and market trends.

6. Risk Management and Compliance:

· Ensure compliance with relevant regulations and industry standards governing client operations.

· Implement risk mitigation strategies to minimize potential disruptions and safeguard client interests.

· Bachelor's degree in business administration, management, or a related field (Master's degree preferred).

· Proven experience in client operations, account management, or a related role, with a track record of success in driving client satisfaction and operational efficiency.

· Strong leadership skills, with the ability to inspire and motivate teams to achieve common goals.

· Excellent communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels.

· Strategic thinker with a customer-centric mindset and a passion for delivering exceptional client experiences.

· Analytical mindset with the ability to leverage data and insights to inform decision-making and drive continuous improvement.

· Experience in the [industry/domain] is a plus

Premium Retail Services is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.
Since 1985, Premium has been a top provider of sales and merchandising services, reshaping retail through innovation and excellence for hundreds of renowned brands across retail categories.
With 12,000+ employees across the U.S. and Canada, we are a people-first company, and we strive to ensure our team members enjoy their jobs, feel valued, and emulate our core beliefs – that’s why we frequently promote from within. We encourage our employees to innovate and expand new horizons, making internal development our cornerstone. Find your place at Premium – whether it’s merchandising, sales or brand advocacy, there's a spot for you on our team.
Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.
Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.   By applying, you agree to our Privacy Policy and Terms and Conditions of Use.
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