Senior BI Analyst

<p><b>The Company</b></p><p></p><p>PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. </p><p></p><p>We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.</p><p></p><p>We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. </p><p></p><p>Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.</p><p></p><p></p><p><b>Job Description Summary:</b></p>As PayPal continues its mission to revolutionize commerce, we are looking for a Senior BI Analyst to join our Service Experience Analytics team. This is your chance to make an impact by delivering transformative insights that will shape PayPal’s service strategy. If this intro sparks your interest, keep reading — the best is yet to come!<p></p><p><b>Job Description:</b></p><p></p><p><b>Meet Our Team</b></p><p> </p><p>Reporting to our Manager of Data Science, you'll be part of the Service Experience team, PayPal's largest workforce, impacting millions of customers globally. The Core Experience Analytics team is key to guiding leaders through a complex landscape of business and customer experiences. Our insights drive decision-making across operational performance, customer experience, and product and technology enablement.</p><p></p><p></p><p><span><b>Your Way to Impact</b></span></p><p></p><p>In this role, you will play a key part in helping our company drive business decisions by gathering requirements, analyzing data, and developing impactful reports, dashboards, and visualizations. You will noably be responsible for shaping PayPal’s service experience strategy with your insights, working closely with cross-functional teams to ensure continuous improvement and innovation. If you're passionate about analytics, data visualization, and influencing business strategy, this role is the perfect opportunity to leverage your skills and drive innovation.</p><p></p><p></p><p><b>Your day-to-day:</b></p><ul><li><p>Be a domain expert in servicing and customer experience, using rigorous data analysis to drive financial impact for PayPal.</p></li><li><p>Perform deep-dive analyses, including causal inference, pre-post analysis, sensitivity analysis, financial projections, and ad-hoc queries, to identify customer pain points and improve merchant/customer service.</p></li><li><p>Synthesize large data sets and build data models to develop meaningful business metrics, while crafting compelling data stories.</p></li><li><p>Analyze business performance, triage issues, and establish alerting systems to support proactive decision-making.</p></li><li><p>Partner with product and data engineering teams to enable feature tracking, resolve complex data issues, and develop data pipelines.</p></li><li><p>Collaborate with cross-functional analytics teams to explore data, guide customer experience strategy, and assess business performance and health.</p></li><li><p>Work closely with product leaders to understand new product offerings and recommend key metrics for measuring feature performance.</p></li><li><p>Establish and promote best practices in ana