Senior Loan Delivery Specialist

About the team

The Senior Loan Delivery Specialist is responsible for auditing loan documents to ensure compliance with investor and internal audit requirements, managing a pipeline with tight deadlines, and shipping files to investors. This role involves resolving ULDD errors, reviewing loan delivery status, and meeting contractual obligations for allocated investors and servicers. The Specialist will also activate mortgage insurance, insure government files, and assist in piloting new programs as the product offerings expand.

About the role

Key Responsibilities:

● Complete a detailed checklist audit review of each loan file to ensure compliance with investor and internal audit requirements. Escalate any issues to Team Lead/Manager as necessary.

● Manage audit and delivery pipeline with competing deadlines. Requesting lock extensions from the capital markets team when necessary.

● Ensure all required loan-specific tasks are completed in LOS prior to shipping files to investors. Resolve ULDD errors when delivery to Agency investors. Review loan delivery status for files shipped via Encompass Investor Connect and troubleshoot and escalate any errors. Enter correct investor loan numbers and servicing info into File Contacts.

● Insure government files by entering and reviewing required loan data on FHA Connection and VA LGY Portal. Create and upload FHA binders for pre/post endorsement review and audit when required by HUD.Transfer FHA case # servicer/holder when FHA loans are purchased by investors.

● Review MI Cert for discrepancies and escalate issues to management. Activate mortgage insurance by emailing activation/transfer request and cert to designated mortgage insurance provider and request checks from accounting for upfront premiums due.

● Assist Credit Policy with compiling/uploading documentation required for QC audits when required by MI Companies, HUD, or any other business partner.

● Pilot new programs by working cross-functionally with other post-closing groups on onboarding new investors, warehouse banks, and loan delivery program types. Assist with creating documentation for process improvements/enhancements and testing new features as they are released into production.

● Provide feedback on how to improve delivery/audit process through automation. Provide feedback to management on recurring issues to facilitate resolution and improvement of internal processes.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.

In California, Colorado, Connecticut, Hawaii, Nevada, New York and Washington the standard base pay range for this role is $21.60 - $32.40 Hourly. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Nevada, New York and Washington and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

- 3+ years of mortgage experience, preferably in Post-Closing.

- Proficiency in Encompass and other mortgage loan processing software.

- Knowledge of FHA and VA loan programs and guidelines.

- Strong attention to detail, ability to manage multiple tasks and deadlines.

- Excellent communication and problem-solving skills.

- Ability to work independently and collaboratively.

- Experience with Bond, DPA, and/or Jumbo loan products is a plus.

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and