Spa Receptionist

Starting Pay Rate:  $17/hr

As a Spa receptionist here at Turning Stone Resort Casino, you will provide exceptional services at either of our stunning locations; Ahsi Spa or our Award-Winning Skana day spa by ensuring phone calls are answered in a timely manner at the front desk. Also, accurately makes reservations for spa using appropriate tracking system and general knowledge of all spa products, services and appointment availability.

 

What we value:

• Positive team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
• We offer support for a successful journey, including hands-on training and opportunities to advance your career.

 

Why choose Turning Stone Enterprises?

• Paid time off
• Variety of schedules
• Tuition assistance
• Career-building professional development
• Discounts from dining to fuel to concerts
• Team Member appreciation events
• Quality healthcare and dental benefits
• A robust 401k retirement plan
• Dealer School
• Finance Scholarship Program

 

What you will do as a Spa Scheduling Representative:                        

• Ensure phone calls are answered in a timely manner and by the established phone procedures and script.
• Always being polite when speaking to guests on the telephone and at the front desk.
• Accurately makes reservations for spa using the appropriate tracking system. Inputs all guest information efficiently and with minimal errors.
• Maintains a general knowledge of all spa products, services and appointment availability.
• Maintains full knowledge of all current and upcoming Turning Stone events and promotions and advises guests accurately.
• Provides appointment information to guests in a polite and courteous manner..
• Consistently encourages retail products and spa/salon services.
• Promptly greets guests entering reception area. Strictly monitors access to restricted areas.
• Accurately handles all cash transactions, uses correct server numbers and follows opening and closing procedures.
• Handles all money according to Turning Stone standards.
• Maintains Forbes Standards as it pertains to guest service, phone etiquette, and front desk interactions.

 

To be successful as a Spa Scheduling Representative, you'll need:

• Professional demeanor and dresses appropriately to grooming standards.
• High School Diploma/G.E.D. required.
• One-year previous receptionist experience preferred.
• Must be able to stand for an 8-hour shift.
• Must be able to withstand heat up to 80 degrees for an 8-hour shift; fireplace utilized (Skana).
• Must be able to work evenings, weekends, and holidays as required.
• Ability to speak and understand the English language; must continuously communicate with a degree of professionalism and accuracy.
• Written communication skills essential; ability to read and understand information and records and complete standard forms.
• Previous computer experience needed; computer system is utilized to sell spa packages and appointments; Micros and Spa Concepts.
• Mathematical ability essential; must be able to accurately account for cash drawer.
• Ability to multi task essential; multi-phone line, guest interaction.

 

Who We Are:

We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, a recipient of the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio extends to encompass convenience stores, government contracting technology firms, and a fully integrated cannabis operation that encompasses cultivation, manufacturing, and retail, among other ventures.

 

Why You Will Appreciate Us:

We pride ourselves on offering an extensive array of benefits designed to enhance the well-being and professional development of our team members. These benefits include comprehensive medical, dental, and vision plans, providing you with peace of mind regarding your health. We support your financial future with a robust 401(k) plan and offer the security of life insurance