Retail Service Aide

Discover Vanderbilt University Medical Center:  Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization:

VUH Nutrition Cafeteria Admin

Job Summary:

Responsible for performing customer service for kitchen and retail areas of the Food Services department. Responsibilities could include preparing patient meal trays, tray passing, serving patient/customer meals, and other duties assigned by leadership by maintaining approved food handling procedures and high level of accountability and professionalism.

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KEY RESPONSIBILITIES

• Responsible for food service preparation, tracking of patient order, delivery, tray pick up, and clean up in a professional and timely manner.
• Sets up and breaks down assigned station with the correct supplies and food items
• Maintains a safe work environment.
• Ensures food safety and quality for patients and guests.
• Ensure food is prepared and served according to dietary requirements.
• Maintains proper sanitation of food, supplies, food preparation areas, and equipment as needed.
• The Food Service Worker will use kitchen equipment such as knives, slicers, mixers, and dishwashers as appropriate and within Food Service safety guidelines and requirements.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

TECHNICAL CAPABILITIES

• Food Replenishment (Novice): Possesses sufficient fundamental proficiency to successfully demonstrate food replenishment in practical applications of moderate difficulty.
• FDA/USDA Regulations (Novice): Possesses sufficient fundamental proficiency to successfully demonstrate FDA and/or USDA
• Customer Service (Novice): Demonstrates the ability to influence patients and guests. Know how to verify and clarify the needs efficiently to guest service requests. Participates in and conducts meetings with patients and guests. Keeps patients and guests informed of status via standard reporting techniques. Meets the continuing service needs of a guest group, including request for changes in work content. Responds to patients and guests with an appropriate level of urgency, energy, persistence and tenacity.
• Food Handling (Novice): Responsible for safely handling food by adhering to practices and procedures involved in preparing, storing, and serving food to ensure it remains safe for consumption, from initial processing to final presentation

Our supporting roles are the core of all we do at Vanderbilt Health, helping us personalize the patient experience through our caring spirit and distinctive capabilities. We support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at VUMC for professional growth, appreciation of benefits, and a sense of community and purpose.

We support each other and encourage excellence among all who are part of our workforce as we place a priority on designing with and for our patients and families.

Core Accountabilities:

* Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance. * Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems. * Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job. * Team Interaction: Provides guidance to entry level co-workers.

Core Capabilities :

Supporting Colleagues : Develops Self and Others: Continuously improves own skills by identifying development opportunities.- Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas.- Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner. Delivering Excellent Services: - Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.- Solves Complex Problems: