Director, Agency Client Success & Partnerships (P2730)

<div class="content-intro"><p><strong>84.51° Overview:</strong></p> <p>84.51° is a retail data science, insights and media company. We help The Kroger Co., consumer packaged goods companies, agencies, publishers and affiliates create more personalized and valuable experiences for shoppers across the path to purchase.</p> <p>Powered by cutting-edge science, we utilize first-party retail data from more than 62 million U.S. households sourced through the Kroger Plus loyalty card program to fuel a more customer-centric journey using 84.51° Insights, 84.51° Loyalty Marketing and our retail media advertising solution, Kroger Precision Marketing.</p> <p><em>84.51° follows a 5‑day in‑office work schedule to support collaboration, alignment, and team connection.</em></p> <p>Join us at 84.51°!</p> <p>__________________________________________________________</p> <p>&nbsp;</p></div><p>&nbsp;</p> <p>As Director, Client Success &amp; Partnerships, you will own end-to-end growth across a portfolio of enterprise, mid-tier and emerging clients or agencies—balancing new business acquisition with long-term client success, expansion, and retention. You will partner closely with clients and merchandising to understand business priorities and brand strategies, crafting data-driven plans across Media, Incentives, and Insights. You’ll lead a high-performing team, orchestrate cross-functional execution, and influence product innovation to deliver measurable, outcomes-based value.</p> <p>You thrive at building executive relationships, unlocking incremental budgets, and coaching teams to become trusted advisors—translating data into compelling stories that drive investment decisions.</p> <p><strong>Key Responsibilities</strong></p> <p><strong>1) New Business &amp; Partnerships (Hunting)</strong></p> <ul> <li>Own the regional/vertical commercial strategy and pipeline for clients or agencies; drive new logo acquisition.</li> <li>Prospect and develop new senior stakeholders (e.g., brand, shopper, performance, and agency teams) to unlock national budgets and alternative profit streams.</li> <li>Create and execute territory/account plans to exceed revenue, market share, and margin targets; actively manage forecasting and pipeline hygiene in CRM.</li> <li>Lead complex deal cycles to closure; negotiate terms that balance client outcomes with profitability.</li> <li>Serve as an executive point of escalation and strategic advisor during key pursuits and renewals.</li> </ul> <p><strong>2) Client Success, Growth &amp; Retention (Farming)</strong></p> <ul> <li>Lead the vertical’s organic growth strategy across Media, Incentives, and Insights; deliv