Patient Access Rep Float- Southview

Position Overview

• Department: South View Medical
• Schedule: 7:30AM - 4:30PM
• Work Location: UAB-STV Birmingham Campus   
• Benefits for eligible positions only include: generous paid time off, paid parental leave, Associate Assistance Program, Tuition Reimbursement Program, and more 

What You Will Do

Review patient schedules prior to appointments to proactively address insurance eligibility issues. (Minimum frequency of schedule reviews are one week ahead, repeating at two days ahead of appointment dates.) Verify patient insurance coverage through Clearwave or other Registration / Verification System equivalent. Identify and resolve flags related to insurance eligibility and Primary Care Provider (PCP) assignments. Contact patients and/or insurance companies to confirm/clarify coverage details. Function as a Front Desk Receptionist during higher volume periods, vacations, or other required times.

 

• Open office daily no later than 7:15AM.
• Open daily batch, verify petty cash balance, and ensure the appropriate amount of change is available for the day. 
• Greet patients and direct them to the kiosk to check in.
• Utilize the Clearwave System for the following tasks: Verify all insurance cards have been scanned; Remove erroneous scans if needed, Verify and update insurance information as needed, Verify PCP accuracy, Verify and update demographics as needed, Review and communicate outstanding patient balances.
• Collect cash co-pays and/or balances due on patient accounts.
• Sort and distribute mail on a daily basis. 
• Run outgoing mail through stamp machine and set out for Postal pick up. 
• Balance and close batch and prepare required paperwork at the end of each business day. 
• Perform other job-related duties as assigned by Manager or Supervisor. 
• Communicate with guests, patients, physicians and Southview employees in an efficient, courteous and professional manner.
• Maintain licenses and certifications, as required.
• Maintain regular and punctual attendance.
• Maintain confidentiality of company, patient, and employee related information.
• Other job-related duties, as assigned by management.

What You Will Need

Minimum Requirements

• High School Diploma or equivalent required.
• Previous Medical Receptionist experience in an outpatient setting strongly preferred.

Additional Preferences

No additional preferences.

About UAB St. Vincent’s

UAB St. Vincent’s, a proud part of UAB Medicine, is a trusted provider of health care, serving Alabama for more than 125 years. With five hospitals and numerous clinics, we're a health care community deeply rooted in compassion, service, and respect for all, guided by the rich legacy of the St. Vincent’s name. We're committed to extending kindness and personalized care to patients, their families, and each other. We address the physical, psychological, social, and spiritual needs of our patients. We believe in the power of teamwork and unity, and foster a collaborative spirit among our more than 4,800 employees. As one of Alabama’s best hospitals as recognized by U.S. News & World Report, improving the health and lives of those we serve is at the heart of our mission. Join us in continuing our legacy of service and healing in central Alabama, where we can make a lasting impact together.