Service Project Manager

ATS Life Sciences Chicago is a fast paced, exciting and progressive company experiencing incredible growth! We are currently looking for reliable, ambitious and hardworking employees to join our team. As a company, we pride ourselves on building a culture that values employees and promotes innovation, diversity, excellence in communication and commitment to personal/professional growth. Join our team and you will find we advocate a healthy working environment and opportunities to experience the rewards of contributing to a proactive and competent team.

 

The Service Project Manager is responsibility for managing service projects through to a successful completion. Lead or assist in the planning and execution of service projects for current and new assets within customer’s facilities. Meet project commitments on-time, on-budget and without deviation to target; ensuring we exceed customer’s expectations and guarantee repeat business.

 

ESSENTIAL JOB DUTIES:

• Lead the planning and execution of service projects to meet the scope, based on user requirements, schedule and budget objectives.
• Define the service project missions, goals, tasks, and resource requirements.
• Serve as primary interface with customers, sales, engineering, operations and field technical team in order to identify and resolve technical, schedule and financial issues.
• Prepare progress reports, schedule updates, project reviews and performance reports to the Director and customers as required
• Develop risk mitigation to prevent overruns to budget and schedule.
• Manage changes in project scope, identify potential problems and prepare contingency plans
• Integrate actual financial data and update forecasts on all active projects to completion on a weekly basis.
• Resolve conflicts within and between service projects or functional areas.
• Facilitate successful on-site execution of service projects in conjunction with Life Science division’s service resources, division’s operations team and regional network.
• Utilize established methods to monitor project progress and intervene with corrective solutions when necessary.
• Facilitate incoming troubleshooting requests, document in the customer relationship management (CRM) system and follow through to successful resolution.
• Provide technical feedback to engineering on machine performance and reliability (i.e. ‘closing the loop’ from the field).
• Manage the continuous improvements customer calls to review system performance, update open issues, and document and execute on agreed actions.
• Leverage the CRM, enterprise resource planning (ERP) and other technologies to maximize the divisional capabilities.
• Follow a defined, agreed upon project management methodology.
• Present oral and written reports defining plans, problems, and resolutions to appropriate levels of Service.
• Contribute to the development and maintenance of Company standards.
• Set and maintain departmental goals in keeping with company objectives.
• Make recommendations for quality and cost improvements.
• Adhere to all International Standardization Organization (ISO) procedures, forms and work instructions as well as department procedures.
• Support Service request ticket management to successful closure
• Some off-hour availability may be required.
• Must possess a valid passport (or be able to obtain one) for periodic travel outside of the United States. 

QUALIFICATIONS:

• College courses in mechanical engineering, technology, or equivalent experience.
• Greater than three (3) years of automation experience.
• Proficiency in 2D AutoCAD, 3D Solid Works and Microsoft Office, e.g. Word, and Excel.
• Able to use inspection and measuring tools such as scales, calipers, micrometers, multi-meters, dB meters, etc.
• Excellent verbal and written communication skills, attention to detail, customer service and interpersonal skills.
• Strong multi-tasking, time management skills, while being resourceful and independent.
• Able to influence others without authority.

 

PHYSICAL DEMANDS:

• The employee may be required to stand, walk, push, pull, reach overhead, and bend to the floor.
• Exert up to 25 pounds of force occasionally, and/or exert up to 10 pounds of force frequently.
• Visual Acuity – Normal requirements for reading written instructions and computer screens
• Hearing Ability – Normal requirements for understanding verbal instructions.
• Working Conditions – The employee is subject to a normal office environment with occasional exposure to high noise levels and/or physical hazards when visiting manufacturing floor.
• Capable of wearing