Financial Aid Advisor III - Team Supervisor

Position Title:

Financial Aid Advisor III - Team Supervisor

Job Group:

Professional & Scientific

Required Minimum Qualifications:

Bachelor’s degree and 5 years of related experience

Preferred Qualifications:

Experience managing or providing direct oversight to staff.
Experience supervising, training or mentoring other staff in a financial aid or student services setting.
Experience designing, delivering, or administering financial wellness initiatives, student loan counseling, or default prevention strategies.
Familiarity with administering aid for students participating in study abroad or National Student Exchange (NSE) programs.
Experience using financial aid software such as Workday, DocFinity, Banner, ELM, or iLink.
Experience presenting to groups of people.

Job Description:

Are you passionate about helping students achieve their academic goals while promoting financial wellness? As a Financial Aid Advisor III at Iowa State University, you will play a key leadership role in guiding students and families through the financial aid process. This position offers the opportunity to support students one-on-one, lead financial literacy initiatives, and supervise key programs within the Office of Student Financial Aid. If you are energized by student success, education, and team collaboration, this role offers a fulfilling and impactful career path right in the heart of campus.

Key Responsibilities:

• Advise students and families on financial aid processes, options, and eligibility for federal, state, institutional, and private aid.
• Lead financial literacy initiatives, including one-on-one advising sessions and group presentations that empower students to make informed financial decisions.
• Supervise and support a team of Financial Aid Advisors, providing guidance and ensuring quality service delivery.
• Oversee the administration of private loan processing and serve as a primary contact for external lenders and loan platforms (e.g., ELM, iLink).
• Manage financial aid processes related to study abroad and the National Student Exchange (NSE) program.
• Support outreach by participating in university resource fairs, high school events, and prospective student programming.
• Administer the university’s default management and financial literacy programming through the Office of Student Financial Success.
• Review and process professional judgment appeals, including special condition reviews, dependency overrides, and satisfactory academic progress appeals.

About the Office of Student Financial Aid:

The Office of Student Financial Aid at Iowa State University is committed to empowering over 85% of undergraduate students through the administration of more than $400 million in financial assistance annually. As a unit within the Division of Academic Affairs, our team helps students and their families understand, apply for, and manage financial aid throughout their academic journey. We are driven by values of student success, innovation, collaboration, and respect. Our supportive work environment emphasizes personal and professional growth, with opportunities for training, development, and meaningful contributions to the university’s mission. Join us in making college more accessible and affordable for Iowa State students.

Example of Duties

• Assists students and families by making recommendations, interpreting regulations, and reviewing petitions.

• Counsels students and families regarding financial aid, including eligibility, application procedures, aid programs, costs, indebtedness, money management, and financial planning.

• Provides status updates regarding eligibility, scholarships, and applications.

• Provides specialized support for a financial aid area.

• Analyzes data, compiles reports and applies judgement.

• Evaluates individual circumstances and documentation and makes adjustments or exceptions based on judgment.

• Prepares and gives presentations related to financial aid and related topics.

• May supervise employees.

Level Guidelines
• Senior-level position possessing high-level professional and/or technical skills working independently under minimal supervision to support ISU’s mission and department or work unit goals
• Applies senior-level professional knowledge and expertise to work requiring greater latitude
• Solves moderately complex problems and regularly exercises judgment to determine appropriate action
• Regularly exercises judgment to resolve problems and determine appropriate action on a broad set of issue and problems. May provide recommendations regarding problems/issues outside the bounds of defined procedures and practices
• Responds to com