Large Enterprise Service Associate

**This is 4 days in the Southfield and Troy offices Role**

Where Ambition Meets Innovation

Build a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more, you’ll find the ingredients you need at LPL Financial to shape your success while helping clients pursue their financial goals.

Job Overview:

The primary role of the Large Enterprise Service Associate is to provide administrative support to advisors affiliated with a dedicated group. The Service Associate will be primary point of contact for advisors and their staff to help provide unparalleled service experience. The ideal candidate will have a strong attention to detail, excellent customer services skills (both verbal and written), and a proven ability to adapt to a changing work environment.

Responsibilities:

• Assist in onboarding and training of new advisors & their staff on LPL systems and processes.

• General problem resolution, providing assistance or instruction with navigating systems & performing various types of requests. Follow up with sending corresponding How to Guide.

• Educate advisors and staff on account services, capabilities, and new technology.

• Actively contribute to the development of the Advisors CSA/team by sharing best practices.

• Assist with Advisor escalations that are operational in nature – new accounts, cash management, transfers, and account maintenance (e.g., periodic distributions, debits), working closely with the Service Pods and Operations Manager for resolution.

• Conduct proactive outreach to advisors and teams on time sensitive activities (e.g., trade notifications)

• Assume ownership of inquiries and requests; communicate with internal departments to ensure clients’ expectations for timely service delivery are met.

What are we looking for?

We’re looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.

Requirements:

• 2+ years' experience in a customer focused role, with excellent verbal, and written communication skills and the ability to explain complex information clearly and simply.

• 2+ years' experience managing multiple projects concurrently independently and efficiently in a fast-paced environment.

• 2+ years' experience using Microsoft Word, Excel, PowerPoint and CRM applications

• Series 7 & 66 or equivalent 63 & 65 licenses.

Core Competencies:

• Organized with strong attention to detail and problem-solving abilities.

• Outstanding interpersonal skills with the ability to build and foster relationships with clients, coworkers, and internal/external partners.

• Strong analytical skills and ability to research information.

• Demonstrates drive, initiative, and motivation.

• Able to utilize internal resources, training & self-service options that are available.

Preferences:

• Bachelor’s degree; preferably in Business, Accounting or Finance

• Experience working with Financial Advisors, Branch and Home Office support teams

• 2-3 years brokerage/financial services industry

#LI-Onsite

 

Pay Range:

$23.51-$39.18/hour

 

Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!

 

Company Overview:

LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace(6) , LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and adv